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Business Profile

Computer Repair

J & M Computer Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business held my electronic device for repair over an approximate 10 month period. Device was paid for after first alleged repair, and returned within 1 week with same issue occurring. After several attempts to request completion of repair, we had no contact. A family member was managing a job with business and inquired about the electronic device and business reported it was ready for pick up with a $100 refund. When I reached out to business to schedule pick up the owner reported he would not give refund due to discourse with my family member. After some discussion the business owner then agreed to keep his word on the refund. Lasted via phone call owner continued to involve my family member and reported that he would not issue the refund or give me my paid for device unless the family member paid for their service. These jobs were not related by any means. I was required to have the police meet my spouse at the business to gather my electric device. I am asked for the refund I was promised due to the unprofessionalism and lack of timely/accurate services.

J & M Computer Repair is NOT a BBB Accredited Business.

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