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Business Profile

Auctioneer

Buckingham Auctions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auctioneer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/16/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This merchant owes me $5,606.34.I am a member of ***** auctions which allows me to bid on items from merchants on their website. I buy gold and silver for investment retirement from some merchants. On 8/2/2022, I purchased gold and silver items from this merchant costing $5,606.34. According to agreement with *****, the merchant is allowed to charge my credit card on file before items are picked up which this merchant did. When I went to pick up items, all items were not as described on the auction. They were knock off of real items. I declined all items except three which was a set of Sterling flatware, a gold chain and one gold coin which came to a total price of $1,914.36. Not $5,606.34.I have the paperwork from merchant crossing off all items I did not take. When I received my credit card statement for August, I discovered the merchant had charged my card an additional $1,914.36 plus the original $5,606.34 without my permission rather than crediting me with the difference for the three items. I call the merchant and he assured me he had credited me the $5,606.34.I contacted my credit card company and found he had not credited my card. I have filed a dispute with my credit card company and the merchant has still not credited my account after almost two months.

    Customer Answer

    Date: 12/13/2022

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Buckingham Auctions regarding complaint ID ********.

    Regards,

    *********************

Buckingham Auctions is NOT a BBB Accredited Business.

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