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Business Profile

Auto Repairs

Morgan Highway Auto Parts Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 03/ 21 /2023 I ordered a 1994 **** ****** Ecm and all was good I received the ecm and it was just fine I paid 200.36 for the ecm which is fine but come to look at my bank account they charged me 200.36 twice which it should’ve been only once I’ve called probably 10 to 15 times and ask for a manager and get put on hold for 30 minutes to an hour which is unacceptable in my book and no one ever answers after I’m on hold 

  • Initial Complaint

    Date:10/12/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In early september I ordered a part. A week or so later I received a part that was wrong. I made numerous phone calls, put on hold, told I would receive a call back. I never once had a call back. After a month I finally got a fed ex label to return the wrong part that was sent. After a week I called about my refund and was told soon as the part was returned I would get my money back. The part was returned and I never received my refund. I them call and was put on hold (AGAIN) and left for 30 min. Hist to find out they closed and left me on hold. I was charged $75 for shipping. And i am only 1 hour away and week to receive the wrong part!! By far the worst company I have ever delt with. Still jave no refund and no part! THEY HAVE MADE NO ATTEMPT TO RESOLVE THIS ISSUE. I will be taking legal action if my money is not returned by the end of this week!!!

Morgan Highway Auto Parts Inc. is NOT a BBB Accredited Business.

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