Complaints

This profile includes complaints for Penn Foster's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Penn Foster

  200 Hickory St Scranton, PA 18505-1135

  
• 

  Penn Foster College

  14300 N Northsight Blvd Ste 125 Scottsdale, AZ 85260-3674

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transactio dollarsn happened Aprill 2022. I enrolled in the course for a high school dip;oma. The entire course was $900.00. I was suppose to receive a discount of $30.00 for transcripts of high school credits. My final balance was suppose to be $870.00. I spoke to Clerk ***** who signed me up. I was sent the contract to sign via email. I was to pay $50.00 a month. I paid the first payment of 50.00. after I signed the contract which was suppose to be the aggrement we agreed upon I was than told the tutition was 1499.99. I was told the 900.00 was only if I paid in full. These were never discussed with me. I probably paid around 700.00 dollars. I have tried to get this settled with the school for several months. They refuse to honor their aggreement.

  Business Response

  Date: 09/28/2023

  BBB Case Number: ********
  Student Name: ***********************
  Student Numbers: ********
  

  To Whom It May Concern:
  
  I welcome the opportunity to address *** ******’s concerns. *** ****** enrolled into the High School  diploma program on April 12, 2022, by submitting a signed enrollment agreement and down payment.
  After reviewing *** ******’s account, I was able to verify that she enrolled into the payment plan option of our program versus paying in full and receiving the pay in full discount. I will reach out to *** ****** personally to go over her enrollment agreement which she willingly signed and agreed to.
   Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ***********@pennfoster.edu.
  
  Sincerely.
  *********************
  Escalation Specialist

• Initial Complaint

  Date:09/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Penn Foster around October of 2022. I was under the impression if I did not pay my bill I would not be able to complete my course work or receive my diploma. I later read the contract I signed which states that you have 12 months to un-enroll without being responsible for the full tuition. When my family fell on hard times and I was unable to pay my bill I was sent to collections for the full tuition, even though it had only been 7 months since I signed up. I quickly un-enrolled and was told I was only responsible for $550, since I completed less than 25% of the course work. I called the collection agency and they confirmed this information. It has been 3 months and my credit report still states I owe over $1300. I have tried disputing twice for incorrect information and was denied both times.

  Business Response

  Date: 09/19/2023

  BBB Case Number: ********
  Student Name: *****************************
  Student Numbers: ********
  

  To Whom It May Concern:
  
  I welcome the opportunity to address *** ******’s concerns. *** ****** enrolled into the High School diploma program on October 26, 2022, by submitting a signed enrollment agreement and down payment.
  

   Due to defaulted payments, *** ******’s account was sent to outside collection agency. As stated in the enrollment agreement, “If you do not pay the overdue amount and late fee within 40 days, Penn Foster reserves the right to suspend your enrollment in the Program immediately and require you to pay the outstanding balance of the program price associated with the payment plan you chose. In addition, you will be responsible for any collection costs, including legal fees, incurred by Penn Foster to collect amounts owed.”  

  On July 10, 2023 *** ****** requested to cancel her program. As per the enrollment agreement, *** ****** is at a 25% cancellation liability. I will have the terms of cancellation updated accordingly with the collection agency. As Penn Foster does not directly report on student’s credit, *** ****** will need to reach out to the agency to inquire about her how long it takes for her credit to be amended. *** ****** owes a liability for the coursework she has completed in her programs.
  

   Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
  
  Sincerely.
  *********************
  Escalation Specialist

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to enroll in the school. I am getting an employer to pay me directly the tuition amount. Then I would pay the school. I have gone thru **********@pennfoster.edu who told me he can not send me an itemized statement. My employee requires one to seek the pre payment. He send me to *************@pennfoster.edu. ******* was less then helpful and was only interested in letting me know that he can only help if my employer would work with them directly. He went as far as to let me know that if I was ever sent back to his department that he could not help. I have an email thread where the two men try to not be able to help. I just need is,"school bill invoice that’s been issued to me with itemized totals. Along with something that would have a start date." This is apparently an ongoing issue.

  Business Response

  Date: 09/08/2023

  BBB Case Number: ********
  Student Name: *****************************
  
  To Whom It May Concern:
  

  I welcome the opportunity to address *** ******’s concerns. *** ****** was inquiring about enrolling into one of our programs through Penn Foster.
  

  After reviewing *** ******’s request, Penn Foster cannot provide an itemized bill to *** ****** directly before enrollment. We can provide, a receipt once *** ****** is enrolled and she can provide the receipt to her employer. If *** ****** wishes to enroll through her employer and have the employer pay Penn Foster directly, she can enroll through our inside sales department, as per our standard enrollment policy. Once enrolled through her employer, we can provide them directly with a itemized bill.
  

  Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me directly at ***********@pennfoster.edu.
  
  Sincerely.
  ***** *****
  Escalation Specialist

• Initial Complaint

  Date:07/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started with penn foster on May 3,2023 to get my high school diploma, I was doing great until today.. I was holding a 86% with a 3.0 gpa. today I received a phone call from ********************************* he was calling from the escalations department. He informed me that I was being dismissed from the school. I questioned him about it, He said it was because I violated the code of conduct and I don't even think I did. I was at the very end of my classes where I just had to submit my very last exam to be graded so I could graduate. but nope he didn't care, thought they were a place that helped people with their education, guess I was absolutely wrong. Instead of dismissing me all he had to do is let me submit my very last exam to be graded and penn foster would have never heard from me ever again as I did not have any intentions of going any further than getting my high school diploma, I worked very hard to get finished so I could apply for a job and now I can't because he did this to me. all he had to do is look at the situation and think to himself hey he only has one exam left let us let him submit it for grading and he would be done with us.. but nope again he didn't care about destroying my Life or my education. All I wanted to do is finish and he stopped me from doing it!! again it just shows they don't care about anyone accomplishing their education ie; My High School Diploma. Being able to graduate would have changed my life for the better considering what I've been through in the past 9 years but mostly the past 2 years when my career was destroyed. Getting my Diploma would have relieved a lot of stress for me and I could have moved on with what of a life I have. and they said I violated the code of conduct but yet when I tried to call back and talk to him about it, they had my number blocked, how UNPROFESSIONAL it that?? if anybody violated anything it was Penn Foster for being unprofessional by blocking my number and violating my rights as a student.

  Business Response

  Date: 08/08/2023

  BBB Case Number: ******** 
  Student Name: **********************************;
  Student Number: ******** 
  

  To Whom It May Concern: 
  
  I welcome the opportunity to address **. ******* concerns. As a preliminary matter, Penn Foster Group is a provider of education online programs, including high school completion programs, career training programs, and degree programs.  As an educational provider, Penn Foster Group takes confidentiality of student records very seriously.  While Penn Foster Group disputes **. ******* allegations,  Penn Foster will continue to  protect **. ******* privacy.  Therefore, Penn Foster will not disclose any details beyond those necessary to address **. ******* allegations.  Due to these student privacy concerns, Penn Foster Group respectfully requests that the Better Business Bureau keep all aspects of this matter confidential. 
  

  At Penn Foster Group, all students must sign: (1) an enrollment agreement; and (2) agree to be bound by the student handbook (which contains a Code of Conduct).  Examples of an enrollment agreement and the student handbook are attached to this response. 
  The student handbook states:,  
  Students and Staff are held to the highest standards of Academic integrity. Penn Fosters Student Code of Conduct protects the rights of students, faculty, staff, and Penn Foster itself. This code ensures that all student and faculty/ staff interactions are characterized by mutual respect and civility. All Penn Foster students and those authorized to speak on students behalf are required to abide by all standards and policies established by the school in their academic work and their personal conduct. The Student Code of Conduct and guidelines apply to all Penn Foster Students. An official of Penn Foster may, at his or her discretion, take disciplinary action that ranges from a warning to academic probation to dismissal from the school for failure to comply with any aspect of the Student Code of Conduct.  
  The Code of Conduct pertinently states: 
  STUDENT CODE OF CONDUCT 
  Penn Foster has adopted a Student Code of Conduct to protect the rights of students, faculty, staff, and Penn Foster itself. This code ensures that student and faculty/staff interactions are characterized by mutual respect and civility. All Penn Foster students are required to abide by all standards and policies established by the school in their academic work and their personal conduct. 
  Students should 
  1.Treat fellow students, faculty, and staff with courtesy, respect, and dignity and behave in a manner that reflects the integrity of the school.  
  . 
  The Student Code of Conduct, as well as the preceding guidelines, applies to all Penn Foster students. An official of Penn Foster may, at his/her discretion, take disciplinary action up to and including dismissal from the school for failure to comply with any aspect of the Student Code of Conduct. 
  **************** violated this Code of Conduct through a series of telephone communications where he yelled at Penn Foster Group staff and otherwise treated them with a lack of civility.  On May 8, 2023, Penn Foster Group verbally warned **************** that his conduct was in violation of the Code of Conduct.  That same day, Penn Foster Group confirmed the warning in writing with a letter stating: Please be advised that this will be the first and final warning.  Despite that warning, **************** again yelled at Penn Foster Group staff and otherwise treated them with a lack of civility. On July 28, 2023, Penn Foster Group dismissed him from the program.  He appealed, and ********************* reviewed **. ******* conduct.  On July 31,2023, **************** was advised that his enrollment with Penn Foster Group had been terminated. 
  Penn Foster Group takes these allegations seriously.  However, Penn Foster Groups termination is in accordance with the Enrollment Agreement and the Code of Conduct.  Penn Foster Group takes enforcement of its Code of Conduct seriously.  It is necessary to enforce the Code of Conduct to protect the integrity of the academic programs, the civility of the learning environment, and the well-being of all students, faculty, and staff involved.  Penn Foster Group simply cannot tolerate the disrespect and incivility that **************** exhibited. If you have any further questions, please contact me at **************. 
  
  Sincerely. 
  *********************;
  Escalation Specialist 

• Initial Complaint

  Date:07/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Somebody enrolled into penn foster under my name and social without my knowledge and now I owe you guys how do I go about fixing this

  Business Response

  Date: 08/03/2023

  BBB Case Number: ********
  Student Name: ***************************
  Student Number: ********
  To Whom It May Concern:
  
  I welcome the opportunity to address **. ******** concerns.****************** enrolled into the High School program on September 24, 2022, by submitting a signed enrollment agreement. I will include a copy of the enrollment agreement.
  If ****************** is advising she did not create this account and it was made fraudulently by someone else, she will have to follow the dispute process. On August 3,2023, I reached out to ****************** directly to begin the dispute process.
  Penn Foster College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  

  Sincerely.
  *********************
  Escalation Specialist

• Initial Complaint

  Date:07/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to pen foster high online and graduated and i have already received my diploma and transcript once already through parchment and the usps (mail) ,and now my college ******* university is requesting it for my financial aid assistance to pay for my college and my Penn foster account was already paid in full and now they say i owe $321 and i already paid it off if I didn't pay the program off i wouldnt of never received my diploma in the mail and i have it i really just need my transcript to send in to strayer university please get back to me at your earliest convivence its really important thank you graduation date 03/03/2023 student id 23807276 autumn petty I can send proof that i have once already recieved my transcript and me e dipolma from parchment and i have proof i paid with a debit card to purchase my dipolma to be mailed out to me and i recieved that a month or two ago now but i can send you whatever proof you may need . I just really need someone to email or fax or whatever you can do about getting my transcript sent to strayer university pretty please not having it is holding me up from getting the help i need to pay the cost for college, This shouldnt be happening i shouldnt have any hold up getting my transcript from penn foster high when my account was already paid in full or i wouldnt have been able to get the first transcript or dipolma unless i had everything paid no scool will give you your documents or transcripts unless it is paid off .. please please if you can send me the transcript in a email or fax it to strayer university i have 5 kids and no income i really cant afford to pay another $321 on penn foster when it was paid off! please feel free to call me *** *** **** please

  Business Response

  Date: 07/27/2023

  BBB Case Number: ********
  Student Name: ***********************
  Student Number: ********
  
  To Whom It May Concern:
  
  I welcome the opportunity to address **************** concerns.************** enrolled in the High School diploma program on December 14, 2022, by submitting a signed enrollment agreement and downpayment.
  On April 10, 2023, **************** February 23, 2023, payment was reversed by her financial institution. As a result, her account was removed from graduation status. Once ************** pays her account in full and the payment clears, we will be able to get her into graduation status. ************** will not be eligible for official transcripts until her account is paid in full and the payment fully clears.  
  Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  

  Sincerely.
  
  *****************************
  Sr. Escalation Specialist

• Initial Complaint

  Date:07/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a paying mother of a student in this program. Penn Foster has not had a graduation for the last three or four year. Penn Foster has rented a facility and sold out tickets. PF has given a deadline for students to have their work and payment in before June 30, 2023. This is reasonable, however, we had technical difficulty at least two weeks. I have attempted to resolve this issue in house. There is an ****** in escalation that refuses to allow me to speak with anyone in upper management (over him) who could help resolve this situation. All my son wants to do is graduate. I am not able to talk with ******. I would prefer to speak with his boss or someone who can help us.

  Business Response

  Date: 07/13/2023

  BBB Case Number: ********
   Name: *****************
  Student Name *************************************
  Student ID Number ********
  To Whom It May Concern:
  
  I welcome the opportunity to address **. ****** concerns. ************** is an authorized individual appointed by the student (*******************) to receive information on the students account. ************** has been advised on numerous occasions that the student is not eligible for the 2023 graduation ceremony. To qualify for the 2023 graduation ceremony, the student had to be graduated by June 30,2023.
  To graduate from the program all courses must be taken, passed, and paid for. As of July 13, 2023, the student has seven courses left to complete along with a balance of $437.00. Due to this, the student is not eligible to attend this years graduation ceremony. The student can attend next year's graduation ceremony if they graduate within the designated timeframe.
  I have personally emailed the student twice to inquire on how we can assist. I advised of what was left to complete and where to find feedback to writing assignments that were recently returned. As of July 13,2023, the last date the student submitted an exam was July 3, 2023. As of July 13, 2023, the student has not replied to my emails.
   ************** was advised that going forward, I was going to handle all her concerns personally and that there will no longer be any escalations to other team members.
  Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  Sincerely.
  *****************************
  Sr. Escalation Specialist

  Customer Answer

  Date: 07/18/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: My son was not able to get into his account for two weeks consecutively. Penn Foster only allows the student to work on 15 classes per week. He was not able to work on his account for two weeks in a row. Penn Foster has not had a graduation for the last several years. I called Penn Foster several times to fix the technical issue. I emailed. I got a response days later. The response was no help. It did not address the technical issue that prevented him from getting onto his account. I have a copy of the technical report email. Their technical support never offered a solution. Penn Foster is only concerned about ticket sales for this year's graduation. Going forward, I would like to have an exact list of the classes that my son has left  to complete his course work . Please list the entire name of the classes. Please list the number of lessons left in each class. Please provide the amount left that I owe on this account. Please send  me the name and number of  manager for ****** in escalations. I do not want to keep talking to him.  He likes to argue and cut you off. I do not have the time for more of this nonsense. Please provide the name and contact number of the president of this company. It is unacceptable how poor customer service is in this company. 

  Regards,
  
  *****************

  Business Response

  Date: 07/18/2023

  BBB Case Number: ********
   Name: *****************
  Student Name *************************************
  Student ID Number ********
  To Whom It May Concern:
  
  I welcome the opportunity to address **. ****** concerns. ************** has been advised that our fifteen exam a week policy cannot be removed, and that the student is not eligible for this years graduation ceremony. The student can attend next year's graduation ceremony if they meet next years qualifications. I would like to explain that due to COVID19, we have not had a graduation ceremony in a few years. July 29, 2023, we will host our first graduation ceremony since the pandemic.
  The student must complete a makeup exam in Diversity Through Visual Art. The student will also need to complete writing assignments in Practical English and Written Communications. The student also has 4 Elective courses to choose and take. The student will graduate once all required courses are passed and the remaining liability of $437.00 is paid for.  I will include an email from June 28, 2023, which shows our education team reaching out to the student to assist with the course. I have also reached out to the student on numerous occasions. As of July 18, 2023,a reply has not been received from the student.
   A code of conduct warning was provided to the student on July 6, 2023, due to **. ****** behavior. ************** was advised that she will need to work with me directly going forward. Continued behavior on **. ****** part can cause disciplinary action against the student up to and including expulsion.
  Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  

  Sincerely.
  *****************************
  Sr. Escalation Specialist

  Customer Answer

  Date: 07/20/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  *****************
  

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I WAS A FORMER STUDENT WITH PENN FOSTER AND I INCURRED A BALANCE. I FILED FOR BANKRUPTCY AND FAXED THE APPROPRIATE DOCUMENTS TO THE SCHOOL. I FAXED THE DOCUMENTATION ON 6/30/2023 ONLY TO BE GIVEN THE RUN AROUND. I WAS TOLD ON MULTIPLE OCCASIONS THAT AFTER I SUBMITTED MY BANKRUPTCY PAPERS THAT ID BE ABLE TO REENROLL AS A STUDENT AS TONTHIS WOULD CLEAR MY BALANCE. I AM STILL UNABLE TO ENROLL AFTER I SUBMITTED LEGAL BANKRUPTCY PAPER WORK.

  Business Response

  Date: 07/13/2023

                                                BBB Case Number: ********
  Student Name: *************************
  Student Number: ******** ******** ******** ******** ******** ********
  To Whom It May Concern:
  
  I  welcome the opportunity to address **. ****** concerns. ************** enrolled into six accounts ranging from November 26, 2002 through September 12, 2021. Four of the Six accounts were defaulted. On June 30th, 2023 ************** Provided her paperwork regarding Bankruptcy.
  On July 12, 2023 the documentation was processed, reviewed,  and all open accounts were closed with a zero balance. A member of our Student Solutions team will reach out to ************** to discuss further educational needs.
   Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  Sincerely.
  *****************************
  Sr. Escalation Specialist

• Initial Complaint

  Date:07/10/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started receiving calls from Penn Foster. Received multiple calls within a few hours. I have never contact this institution for any reason.

  Business Response

  Date: 07/13/2023

  BBB Case Number: ********
   Name: *********************
  To Whom It May Concern:
  
  I welcome the opportunity to address **. ****** concerns. Upon review, we were previously provided the phone number **************** provided the BBB by another individual. Per ************** request, *************, will be added to our Do Not Call list.

  Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  

  Sincerely.
  *****************************
  Sr. Escalation Specialist

  Customer Answer

  Date: 07/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:07/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 22, 2022, my credit was hit with $1,984 from An outside credit source that was directed from Penn Foster. I have never attended Penn Foster, Never enrolled, never signed up, never did anything from them. I would like this account removed from all 3 credit bureaus. I have contacted them to send me proof that I signed up, etc. nothing was sent. Its been more than 7 months. I also tried disputing this but it kept coming back as accurate. How can it be accurate when I have never attended this school or signed up for it? I am 28 years old who already graduated college. Why would I need to attend another one?

  Business Response

  Date: 07/12/2023

  BBB Case Number: ********
  Student Name: *******************
  Student Number: ********
  To Whom It May Concern:
  
  I  welcome the opportunity to address ************** concerns.************** enrolled into the Healthcare Management associate degree program on April 10, 2021, by submitting a signed enrollment agreement and down payment. I will include a copy of the enrollment agreement.
  If ************** is advising she did not create this account and it was made fraudulently by someone else, she will have to follow the dispute process. On July 12,2023, I reached out to ************** directly to begin the dispute process.
  Penn Foster College is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  Sincerely.
  *********************
  Escalation Specialist