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Business Profile

Fast Food Restaurants

Crown Fried Chicken

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the 28 of Dec. 2022 I purchased food from this store. At first I didnt notice I started to realize that that cashier that was charging for food was was unhygienic. Upon closing box of I noticed he constantly wiped his nose and face over food area. At first I thought it was my imagination but seemed to always be in food area. Even if he closed items I thought it was a very rude and unhealthy thing to do. If he has some kind of health concerns to allow other worker to complete transactions. My work day usually ends with my having to purchase food at restaurants. It looks as if the cashier had no care for health of customer or good customer service.

    Business Response

    Date: 02/10/2023

    Dear ******************,

    I hope this email finds you well. I am writing in regards to Complaint ID: ********.

    After reviewing the matter, I respectfully disagree with the customer's complaint. The sequence of events was as follows: The customer placed an order for 6PC Hot Wings with Fries, which was priced at $8.50 ($7.99 + 6% tax). I handed the order over to the customer, who then requested a soda, claiming it was included in the original order.

    I kindly informed the customer that there are two separate menus offered at our restaurant, one being 6PC Hot Wings with Fries for $7.99 (excluding tax), and the other being 6PC Hot Wings with Fries and a Soda for $9.99 (excluding tax). I emphasized that the customer was charged for the 6PC Hot Wings with Fries option only, and not the combo that includes a soda.

    Despite my efforts to resolve the situation by offering the customer a soda, he refused and left the restaurant in a disgruntled manner. A few days later, we received the complaint in question.

    In conclusion, I firmly believe that the complaint is baseless and does not accurately reflect the level of customer service provided by Crown Fried Chicken.

    Thank you for your time and consideration.

Crown Fried Chicken is NOT a BBB Accredited Business.

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