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Business Profile

Hotels

Radisson at Lackawanna Station Hotel

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/06/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I made a reservation, to stay at the Radisson Hotel in Scranton, Pennsylvania, from 18 April 2023 22 April 2023. The confirmation number is ********. Upon arrival, I presented my **** card to the hotel's receptionist. She tried to enter my card into her computerized system but the card "did not take." I called the **** representative, who spoke to the receptionist, and confirmed that the card was valid. The card was again rejected. We then offered a debit card *********************** It was rejected. I offered another **** card. It was rejected. I offered to pay via check and / cash. Both were rejected. My wife and I, both 79 years old, asked to stay in the hotel's lobby until the morning. This request was denied.***** and I then went to the Hilton Hotel only one block away. We booked a room for one night using the first **** card which was rejected by the Radisson. In the morning we booed 3 more nights using the debit card which the Radisson Hotel had rejected. (Proof is available.)Note: I had never reported any of the aforementioned cards to be lost or stolen. My wife and I were humiliated and disgraced at the Radisson Hotel. The emotional distress and psychological trauma, after a 15-hour drive from Woodstock, Georgia, was not just an inconvenience, but mental anguish, considering that we had done nothing, repeat nothing wrong. .We sought non-pecuniary damages from the hotel but our request was denied. "Points" were offered for future stays at a Radisson hotel -- this unacceptable offer is designed to get us back into a Radisson hotel rather than pay for the aforementioned damages. Our request to be paid non-pecuniary damages is fair and reasonable. Without proper compensation for the unwarranted harm done to us on the night at issue, then the hotel has ethically, if not legally, failed in it's obligatory responsibility to accept guests who are are doing / have done everything right. The hotel, not us, is wrong.

Radisson at Lackawanna Station Hotel is NOT a BBB Accredited Business.

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