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Business Profile

Lawyers

Kreder Brooks Hailstone LLP

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This law firm has a bill from my son's school. I have been calling and emailing in attempts to resolve this matter so my son can attend school this fall. I have explained this a few times over the phone, by email, and left voicemails. The attorney is not being responsive to my many attempts to just have a phone conversation to settle this bill. I'm sure a big part of their unresponsiveness is based on the fact that we are African American and live about 4 and half hours away. Because believe me I would of just drove to the office in person. I feel like my son and I are at the mercy of this law firm because they know my son is trying to enroll back in college. The attorney emailed me yesterday to set up a phone conversation and I emailed him back within 5-6 minutes to confirm a time and he never responded. Now the law office wont even answer the phone and all I can do is leave voicemails. Please help. Thanks, *********

    Business Response

    Date: 08/19/2022

    ******************

     

    I am in receipt of the complaint filed against my firm by *******************************. I represent ***************’s. ****************** son is a former student and has an outstanding bill with the College. ****************, on behalf of her son, has engaged an attorney. It would be unethical of me to contact **************** now that she has representation.

    Customer Answer

    Date: 08/31/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *******************************

Kreder Brooks Hailstone LLP is NOT a BBB Accredited Business.

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