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Business Profile

Private Schools

Thomson Education Direct

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Student number 240608Q2XN , I enrolled September of this year to a school called Penn foster Im familiar because I did high school in person with ********* online , never had any issues but for some reason I noticed 2 of my last projects were graded by the system which is supposed to be done by a professor. I was given a 2% I was told per an email after my complaint to the school that I was suppose to use their information, which is plagiarism. By the way this is for law , paralegal program. I have not been graded properly. And the program ends next month . I have been done . I noticed it was not being looked at , but they still requested money . This creates late fees for me etc , I would like out of this , that way I can get into a college that actually teaches correctly. This error is on their end , not mine. I have uploaded time after time and I am over it at this point. I want to part ways with this school, if I withdraw they will still charge me for an amount, when my grades were excellent. I am not going to hand my faith to a system and settle with a retake , when I dont have to. I will not leave a review on their website , nothing . I have voiced my concerns and nothing has been done , just a tactic for more money they can get .

    Business Response

    Date: 12/19/2024

    This student submitted a complaint through a channel we do not operate or affiliate with but we have reached out to the student to attempt to resolve their issues regardless. 

    Customer Answer

    Date: 12/20/2024

    Someone emailed me but it wasnt to resolve any concerns. It was regarding an assignment I resubmitted several times correctly on my end  and was giving a 2% because I did not do it exactly how they would & it was graded by the system 2%.  A 2% on an assignment when all of my other exams were excellent. I made sure to submit my projects due to vision loss , complications from a surgery. It is not an error on my end and not something I can proceed with at this time .  I am legally blind now ( Have documentation for Doctor) and I rely on Siri . 

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