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Business Profile

Skin Care

Batana Babe

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skin Care.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order through Batana Baby for the first time. To my surprise, there was as error to my shipping address. Once I contacted Batana Baby, I was called a fraud and was told I am like other customers they have had in the past.

  • Initial Complaint

    Date:12/05/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm requesting a refund of ***** because I did not receive the item. I'm an elderly woman and the funds of ***** is very important to me. The September order #**** was not delivered to me.Per the **** tracking ******************************, the item was returned to the Batana Babe company. Batana Babe has not responded to emails nor telephone calls to reship the item. Batana Babe provided my credit card company with a fraudulent tracking shipping history to indicate the item was successfully delivered to me. I no longer want the item due to Batana Babe's actions (I don't trust the company). I request a full refund of *****

    Customer Answer

    Date: 12/19/2024

    Please withdraw the complaint ******** against the Batana Babe company. I no longer want to pursue the refund.

  • Initial Complaint

    Date:03/13/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought their heavily advertised product batana babe hair oil on 2/20/24 for 24.99$. First off , I have emailed over 10 times and not a single response. My package looks NOTHING as advertised. It is shown on the website in a glass jar with a label, smooth creamy substance. I received a solid rock of oil, in a greasy plastic unlabeled container. They replied once the day after i revived the item saying nothing was being labeled right now because of influx of orders which no where on the website do they tell you that. Once i requested a refund they just vanished. Ive left multiple bad reviews on the website too and you cannot even click and see any reviews of others. I simply dont trust the product i have bought and they do not care to reply to my multiple refund requests.

Batana Babe is NOT a BBB Accredited Business.

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