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Business Profile

Tire Dealers

Browns Downtown Tire

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday March 10, 2023 i purchased 2 front tires from Brown Downtown Tire. I was charged $80 for both tires. When i left the shop ,my house is about 2 mins down the street, I felt my car pull really hard to the one side and the steering was very sloppy and loose and it had not done that before getting the tires. It was almost 5pm that evening and they were about to close so i went home. Saturday March 11, i was headed into work and the car was still pulling very badly. I took my car to ********* by the mall i work at to have them check my alignment. My alignment wasnt off by much and i was charged $118 for it.Later that day on my lunch break i took it back to Browns Tire shop to let them know of the issue. I also told them i was missing a lug nut i was told its fine to drive it like that. I had a full size spare i requested to be put on instead just to be safe. The car was still pulling on my way back to work. After i left i stopped at ******** to buy a lug nut to replace the missing one that they lost. That was $3.87 for one bolt. Sunday March 12 I took the car over to ************************* because Browns Tire shop was closed. I asked ************************* to rotate my tires for me thinking maybe the tires jut were not agreeing with the front suspension. They did my rotation for me but after it was done i was asked if i knew about the missing lug nut and i said yes i did i bought a replacement one because the shop i took it too lost it. The technician at ************************* told me that besides the missing lug nut 3 other lug nuts were not secured safely and that was causing my wheel to shake really badly while driving. I have 2 kids in my car that had the wheel fallen off due to negligence by this shop, could have cost myself, my family and others around us on the road severe damage or life threatning injuires. The shop not once but TWICE made the same mistake. I want to be refunded the $118 for the alignment i had to get due to their negligance.

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