We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Trade Exchange

Best Buy and Sell

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trade Exchange.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was in contact with this seller on ******** Marketplace and I have all the messages back and forth. He told me this was new in the box but the box was ripped due to transport and storage. But he assured me it was new and complete. I went up on 2-25-23 to purchase the Item. When I arrived I saw the box was open and taped. He once again assured me that this was complete. We agreed on a $200 price to purchase it as it had been opened. He only took cash, *****, ****** and ***** as payments. We paid $103 with ***** as I was having issue logging into my bank account the remaining $93 through *****. When I arrived home, I opened the box completely and found it was used and numerous parts missing. There was no ladder, no pump and the poles are dirty as this had been set up. I currently don't know the condition of the liner. I contacted him through ******** messenger numerous times and no response. I also contacted ***** and filed a dispute to get my money back. I have not received a determination on that yet. I also found it very odd that no sales tax was charged, so obviously he is not reporting this sale to the government.

    Customer Answer

    Date: 04/01/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Best Buy and Sell regarding complaint ID ********.
    I was told by my payment company's to contact the police but not sure what that would.even do.  He is selling products with false information and cleary not paying any taxes to the government. Would lobe to know what I can do to recover my money

    Regards,

    *******************************

Best Buy and Sell is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.