Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw dentist in early March, had a deep clean with antibiotics. I also needed a tooth pulled. Was told I would need oral surgeon for the extraction and would be put on waiting list. It's now 15 MAY and still being told I'll be put on a waiting list. Now experiencing pain not only in the tooth needing pulled but surrounding teeth as well. This is not acceptable and already paid for by a third party. The phone service and internet service was down for a long time, so when calling to see the oral surgeon they couldn't schedule me because they couldn't see my records, as if there wasn't paper records?? Completely unsatisfied and will be requesting a discount and will tell everyone I know and on social media to not use this dental service.

  Business Response

  Date: 06/27/2023

  June 27, 2023  
  
  Dear Sir or Madam,  
  Thank you for the opportunity to respond to the complaint filed by ***** ****** on behalf of the  Selinsgrove, PA Aspen Dental branded practice, owned and operated by Aspen Dental Associates of  NEPA, PLLC. We will be responding to the consumer directly on this communication.  

  The Aspen Dental network is committed to breaking down barriers to care. Each independently owned  and operated location and care team has the autonomy to work with patients, so they receive quality  care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are  raised, living into our commitment to say “Yes” to quality oral care.  
  

  I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.  
  

  Sincerely,  
  
  Manager, Regulatory Relations  
  Aspen Dental Management, Inc.  

  Customer Answer

  Date: 07/02/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At least 6 or 7 months ago I went to aspen for top and bottom dentures when they were done I hated them they looked terrible so they said they would make me others I went thru the steps n had an appointment to pick them up they called couple days before cancelled appointment said they were sent out and color wasn't ready a few months later they said teeth were finally ready made another appointment again couple days before they cancelled said they didn't have what was needed there for them to be completed made another appointment cancelled again they were done and would have to make appointment 3 wks away. I called told them I was done and wanted a refund they said they would call me back but never did I waited a couple weeks called again they said system has been down since April they would call me back that was 2 weeks ago and I still haven't heard anything. Thru aspen dental I got a loan to pay for the dentures I have been paying $150 a month since the beginning for dentures I don't have nor want now.

  Business Response

  Date: 06/20/2023

  June 20, 2023

  Dear Sir or Madam,
  

  Thank you for the opportunity to respond to the complaint filed by ******* ****** on behalf of the Selinsgrove, PA Aspen Dental branded practice, owned and operated by Aspen Dental Associates of NEPA, PLLC. We will be responding to the consumer directly on this communication.
  

  The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say “Yes” to quality oral care.
  

  I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
  

  Sincerely,
  
  Manager, Regulatory Relations
  Aspen Dental Management, Inc.