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Business Profile

Party Supply Rentals

Banquet and Party Rentals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Party Supply Rentals.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/07/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented 3 tents and tables and chairs for my daughter's wedding. The wedding was on 9/24/22. The rented equipment arrived on Friday, 9/23/22 as expected. Everything was to be ready to be picked up by 7 am Sunday 9/25/22. We followed the contract and even lowered the tents per Mr. G******** request because we were expecting bad weather. We left the venue around 10 am Sunday and no one had yet come to remove the equipment. The owner of the property said that Mr. G****** came in the afternoon and was pleased with what we had done. He took the tables and chairs but didn't take the tents because it was raining. The weather turned worse on Monday and tents blew over and 2 of the tents were damaged, according to Mr. G******. Mr. G****** asked me to file a claim to my event insurance, which I did. The claim was denied because 1) the event was over and 2) we didn't do anything wrong. Mr. G****** hasn't returned my $300 security deposit and isn't responding to my correspondence. I sent a couple of emails and a "signature confirmation" letter on 10/26/22 which he has not accepted. USPS attempted to deliver on 10/28/22.

    Customer Answer

    Date: 11/14/2022

    Mr. G****** contacted me on Monday 11/07/2022 and although clearly very upset said he would refund my security deposit, which I received on Thursday 11/10/2022.  I thank you for your prompt attention to this matter.  Your intervention prompted Mr. G****** to do what he knew was right.
    Thanks again!
    **** *****

Banquet and Party Rentals is NOT a BBB Accredited Business.

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