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Business Profile

Health and Medical Products

Prospera Health and Hospitality Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Initial Contact with *********** *********** ** Catering director ********************* Paid first Deposit, $500.00 Jan 2023 then two additional payments $1,000 and another $2,000 which was made at the beginning of Feb 2024, On Fri Feb 23, 2024 found out **** was no longer at the Double Tree *********** ** hotel and would not be returning, vm left for General manager *******************, same day, Feb 24th **** called back stated hotel is closing and would not be open for my wedding reception date of June 15th 2024,I Requested a refund was told by ************************* the owner took all the money out the account and I cannot get a refund, and that I should call him, Initial call no response, googled the company and found another person **************************** who then reached out to ****, I did speak with **** and was told I would have my ***** by Thursday Feb 28th which that did not happen, Multiple calls to him, finally a response on March 1st that I would receive my refund and Prospera Management was working on it, to date no refund, no return calls from Prospera, no response to emails, at this point Im out of ***** I dont need answers as to why it closed I just want my refund, that I was Promised by **** and Prospera management I feel like this is a form of theft, and no one is responding, help is truly needed, Im a Bride needing to start all over with paying for another venue, its truly beyond a hardship,

Prospera Health and Hospitality Services is NOT a BBB Accredited Business.

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