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Business Profile

Outpatient Surgery Center

Surgery Center Edgeworth Commons

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Outpatient Surgery Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter had surgery in June. They sent the 1st bill and we were not aware because it was in her name and she is a minor. The 2nd bill came as a collection notice. My wife contacted the office and told her it needed to be in the parents name. The 3rd bill came with my name on it with Patient Berlynn is 17 years old. A payment was made on 11/26. Today we received a collections letter. THIS IS WRONG. I want it erased out of collections.

    Business Response

    Date: 12/30/2024

    To Whom It May Concern: 


    I am responding to letter from BBB dated December 9, 2024 for complaint ID ********. 


    When the patient information was entered, the responsible party was not updated in the system. The first statement went out in the patient name not the subscriber/parent name. 


    Patient was seen in our facility on June 27, 2024. The insurance company made payment on July 17, 2024 and the first statement went out on August 1, 2024. The responsible party was updated to the father and subscriber of the insurance policy. Second statement was mailed September 10, 2024 and third statement was mailed October 1, 2024. 


    Check mailed from subscriber dated November 24, 2024 was received and deposited on December 2, 2024. The account went to collections on November 18, 2024 before the payment was received. The balance was sent to collections after we had sent three statements and received no payment on account. This balance has since been suspended at the collection agency. 


    The patient account has been updated with responsible party and the collection balance has been suspended and no further activity will occur from collection agency. 


    If you should have any further questions, please feel free to call to *****************. 


    Sincerely, 


    Billing Department 


Surgery Center Edgeworth Commons is NOT a BBB Accredited Business.

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