Complaints

This profile includes complaints for Pool Girl LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Pool Girl LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Pool Girl LLC

  Sewickley, PA 15143

  
• 

  Pool Girl LLC

  PO Box 393 Sewickley, PA 15143

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Pool Girl, LLC to supply and install new Pentair pool equipment for my in-ground pool. The equipment included a pool filter, pool heater, and additional equipment, including the Pentair Intellicenter, which electronically monitors the pool water temperature and chemical levels and allows them to be adjusted using a phone app, and a system that automatically adds chemicals to the water as needed to maintain appropriate chlorine and PH levels. Pool Girl was also supposed to do the electrical and gas line work. Pool Girl installed the equipment last fall, but because it was late in the year, we agreed to put off finishing the installation, including the gas line and electrical work, until it was time to open the pool this spring. I had other contractors working on constructing a pool cabana and doing landscaping; I had great difficulty getting Katherine to work cooperatively with them, and in particular, we had a disagreement about how to install the gas line for the heater (my contractor had installed a gas hookup near the house, but Katherine insisted that we needed to run a new gas line from the gas meter at the street all the way through our yard to the pool shed). She also could not coordinate properly with my contractor about pulling electrical lines. After some back and forth on these issues, she simply disappeared and would not respond to any phone calls or e-mails. I had my contractor install the gas lines and the electricity, and hired another pool company to open my pool and get the filter going, but there are no other pool companies in western Pennsylvania that know how to work with the Pentair Intellicenter system and automatic chemical system. I have repeatedly requested that Pool Girl return to complete the installation, but to no avail. As a consequence, the several thousand dollars I spent -- at Katherine's recommendation -- on those systems have been wasted. Essentially, she has abandoned the project.

  Business Response

  Date: 07/23/2023

  Re: complaint ID #********
  
  Attached is a timeline of all correspondence, work dates and meetings that occurred on the
  ******** project. The project was frustrating at best; between having numerous points of contact
  on the project and them canceling my subcontractors/me last minute. My subcontractors
  became disinterested in the project due to the length of time that the project drew out.
  Regarding the electrical:
  November 4, 2022 via email out to all parties (on the job site) stating that the electrical would
  begin November 21, 2022 for the pool equipment.

  
  November 14, 2022 I received an email from Window & Kitchen Specialists stating “Do not pull
  any wires on Monday.” I sent an email to all parties (on the job site) asking when we could plan
  to do the electrical work. I responded via email that my electrician is only available to pull wires
  (from the main house to the pool shed) 11/21/22 and is not available to have a meeting 11/21
  then do the job 11/23 like they proposed. I continued to ask when we could schedule the
  electrical work.

  
  Regarding the gas line:
  ***** ******* (plumber subcontractor with gas line certification) stops by 10/27/22 to look at the
  site.
  January 9, 2023 ******** email to Pool Girl: thank you for the care on installing the anchors and
  pool cover. ******** reports that Frank & Rich had a phone call. ******** underlines "I do not
  
  July 24, 2023
  Page 3
  want the gas line to run through the yard from the gas meter: He wants to use the hook up at
  the house. The gas line coming from the main gas meter has been proposed since 11/14/2023.
  January 10, 2023 Pool Girl email to ********: Anthony (Frank) and I will be there at 9;00am to
  look at the project again and we are dropping everything to do so.
  January 11, 2023 Pool Girl sent a lengthy email explaining the recommendation to install the
  gas line the way we proposed.

  
  January 13, 2023 Frank Sicilia text to Pool Girl: "if we don't hear from them by monday morning,
  cancel it. I feel a bigger pain in the ass than it needs to be".
  January 23, 2023 ******** email to Pool Girl: you can tap in from the road and proceed with the
  project as you propose.
  March 15, 2023 ******** emails me asking when the job would be completed.
  March 27, 2023 Craig Biscak the electrician responds via text that he is booked for the next
  couple of months and is unable to complete the job.

  
  April 6, 2023 ******** informs me via email that he is working with another pool company.
  April 8, 2023 Pool Girl email to ********: "I had your electrical scheduled in December and the
  gas line scheduled in January. The electrical was canceled by the contractor on site and the gas
  line was canceled by you. Both subs are booked and unable to reschedule. If you have a
  preferred plumber and electrician, I can meet with them to give them the details".

  
  April 8, 2023: ******** email to Pool Girl: not happy with attitude and lack of responsiveness ...
  "Fair enough; I will make other arrangements. Good luck with your business, and thanks for
  your help."
  June 21, 2023 ******** email to Pool Girl: threatening me to immediately finish the pool work an
  threatening me with legal actionJune 22, 2023 ******** emailed Pool Girl: "The fact that you're willing to spend the time, money
  and effort to consult an attorney about this rather than simply agreeing to come over and finish
  the installation is remarkable, but so be it. I look forward to your (or your attorney's) response".

  
  July 10, 2023 ******** email to Pool Girl: threatens to take legal action as outlined previously
  In summation April 6, 2023 ******** informed me he was working with another pool company for
  his project. April 8, 2023 Pool Girl offered to meet with the new company and help them. April 8,
  
  July 24, 2023
  Page 3
  2023 ******** states he will make other arrangements. I thought the matter was resolved as he
  was working with another company.
  The working relationship is irretrievably broken and I am uninterested in completing any projects
  for ********. All equipment has been delivered and several attempts to pull wires and install a
  gas line have been made.
  

  Sincerely,
  Katherine L*******
  Pool Girl, LLC

  Customer Answer

  Date: 07/24/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  The electrical and gas work she refers to has been completed.  All I need is for her to come over and finish the installation of the pool equipment -- specifically, installing the sensors, enabling the Intellicenter and the automatics chemical system.  I paid her for this equipment, and I can't use it the way it was intended.  Whatever issues we had about the gas and electrical installation are no longer relevant, and that's no excuse for her not to come over and finish the equipment installation.  If she wants to issue me a refund for the equipment that's inoperable, that's fine, but otherwise, I expect her to finish the job.  
  
  
  
  Regards,
  
  
  
  **** ********

  Customer Answer

  Date: 09/27/2023

  the proprietor of Pool Girl retained an attorney in connection with this matter; he referred me to a different pool servicing company, ***** ********, which completed the installation of the pool equipment.  I don’t require anything further from Pool Girl at this time, so I am satisfied that the complaint can be closed without any further action on the BBB’s part.  I appreciate your help and support.  Best regards.