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Business Profile

Roofing Contractors

Clifford Roof and Gutter LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Clifford Roof and Gutter LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Clifford Roof and Gutter LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company was hired to put on a new roof, removing the old shingles. They did not flash the chimney correctly, along with the front and back roofs of the house. It was just discovered today, during a down pour, that they did not put any drip edge on the back porch roof. Water is running down the house, instead of in the old gutter. They tore off some of the old gutters and put down the new shingles over the current, old gutters strapping, so I don't know how we are going to get new gutters installed. We were going to have this company do the gutters, but not after the crew they provided and the shotty work they did on the roof. They were to make a way for the new gutters to be installed with straps UNDER the new shingles, but they did not do that. We do not want this crew to return, believing nothing will be fixed correctly. We would like this company to not do this type of work to others, and to pay for the flashing to be repaired correctly, including the lack of drip edge. They also removed some downspouts, so water is coming in to our basement now. This was an insurance claim, due to a March storm taking out trees and removing many shingles. This company did tarp the roof, initially, which is why they were hired, but the owner was not on the roof job. The job leader even left for a while. We are very dissatisfied with the job .

      Customer Answer

      Date: 07/11/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



      [To assist us in bringing this matter to a close, we would like to know your view on the matter.]



      Regards,



      ***** ******

    Clifford Roof and Gutter LLC is BBB Accredited.

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