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Business Profile

Construction Services

Sullivan's Construction and Restoration

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Construction Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/14/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Kyle came and gave me an estimate to paint my property on August 31, 2022. We agreed to a price and I sent him $3,000 for a down deposit. He stated he would begin the job within 30 days. After a month went by I contacted him and he said he would be getting to the project within 2-4 more weeks. This same conversation continued up until the middle of November. At this point the weather was changing and would make it difficult to paint an exterior building. Therefore, I asked for him to refund my $3,000. He stated that he would start the process and it would be refunded within 14 days. A month has gone by and I have not received my money and he is ignoring my messages. This is most unprofessional contractor that I have done business with.

    Business Response

    Date: 12/14/2022

    We were unable to satisfy our approximate start date due to our paint project on ******* ** in the **** area exceeding it's finish date. 

    Mr. ****** was advised of these current conditions and instead of holding a bear on the contract. We agreed to initiate a refund protocol as its heading into winter. 

    Purchases and investments were made for his store front location and we are still currently processing his refund. He and myself are fully aware of his refund as I am working to initiate the refund as we speak. 

    I hereby find this to be deemed arbitration and fully commit to resolving this financial issue within a reasonable time frame.. if a client makes the investments to have a building painted. It's appropriate to assume one must purchase equipments, materials, etc for the job. This includes but is not limited to just paint, but rollers, brushes, spray tips, and other materials. 

  • Initial Complaint

    Date:07/30/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Kyle to install a handicapped bath. He promised it would be done by may. He told me in June he couldn’t do it and would issue me a refund. He gave me bs about his company procedures and how he would start a refund with his accountant. He stopped communicating and now has blocked me on fb.

    Business Response

    Date: 07/30/2022

    We are fully aware we must issue ********* a refund on our behalf. We're currently experiencing a tremendous financial situation and lack of man power and cannot fulfill some jobs we've signed on. We understand ********* and his frustration and are working diligently for a resolution which will result in a refund.

Sullivan's Construction and Restoration is NOT a BBB Accredited Business.

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