Reviews

Review Details

• Review fromAlvan B

  Date: 02/24/2024

  1 star

  Alvan B

  Date: 02/24/2024

  This company is deceitful. They cancelled my contract , gave less than 5 hours to remove my property after reporting damage to my property to the manager. Instead of helping with a claim they decided to confiscate my property to hide they damages. No evedence no Inshurance claim. This was second time my property was damaged because of impossibly tight parking. Also know refund on paid up account and told by Police it was a corporate " high paying property tax business " they refused to press criminal charges" damages well over $20,000 just in lost property."

  Storage World, LLC

  Date: 02/26/2024

  The lease that was signed by you on April 15, 2022, clearly lists all rules and regulations of the property. We were made aware of the damage to your RV and the Property Manager let you know that you needed to file a report with the police. We are unable to give out any tenant information without police involvement (Section 37: Release of Information). A police report was never filed despite discussing the damage with you on February 19th, 2024. All of our properties are store at your own risk (Section 11: No Bailment) so for any damages, tenants must go through the insurance on their vehicles. This policy was explained to you. The lease was terminated on Friday, February 23rd, 2024 at 11AM once it was realized that the Storage World property was still being inappropriately utilized by working in the RV (Section 3: Space & Section 8: Permitted and Prohibited Use of Space), staying on the property for long periods exceeding 24 hours (Section 8: Permitted and Prohibited Use of Space), leaving items outside of the RV on the property (Section 11: No Bailment), and blocking access to other tenant’s spaces for days (Section 42: Storage of Motor Vehicles/Boats). This decision was not made lightly and was not made without reminding you of the policies/rules of our property as a method of resolving the issue first. The police assisted with your lease termination and arrived on the property to remove you and the RV according to our company policy. None of your items were confiscated/damaged during this process and you were even given until the next day to remove the RV with police escort. Ultimately, Storage World had to take action to protect our property, our customers, and our staff.

• Review fromTROY L

  Date: 09/03/2022

  1 star
  Do Not Lease a Storage Unit from this Company to include all related Facilities! They will quote a Contracted Price, which they will not tell you can Increase anytime, in most cases within 6-Months or less, not a Year as the Contract will allude to. If you are an existing Customer, they will continue Increases on the Rent until you are Paying the same as New Customers for the same Unit, regardless of your longevity. They will not provide you a proper breakdown of what you are to Pay for the Unit, especially after Increases to include Ins., Taxes etc. This Business employs very unethical, deceitful, and non-transparent Billing/Pricing Practices! If you question them in any way, they will move to Evict you from the Facility, using the 10-30 Day Contract Termination Clause. Storage World routinely hires Property Managers that are unknowledgeable and are many times unresponsive to Customer requests. If you are unlucky enough to communicate with upper Management, you will encounter some of the rudest, and unprofessional people in this Company! I have record of verbal and written Communication that would be considered at best, false, misleading, or incorrect or at worst being considered a blatant lie! As a business model, Storage World takes no responsibility for anything, and provides the worst Customer Service in this industry, especially to those most Loyal. The individual Facilities are very poorly maintained and overpriced for what you receive, as I can attest to being a former Customer of more than 15-Years. The Facility in Etters, PA. is rundown with roofing, lighting, climate control, and pest control issues. Personal Property was recently damaged during a rainstorm, after which Storage World advised I should contact my Insurance Carrier, rather than taking any responsibility for the condition of their Facility. The Company's focus seems to be on creating New Facilities to attract more business, rather than the maintenance of the existing. Stay Far Away!