Complaints

This profile includes complaints for H & K Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  H & K Group Inc

  2052 Lucon Road Skippack, PA 19474

  
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  H & K Group Inc

  PO Box 196 Skippack, PA 19474-0196

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/04/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was shown a sample of 2" - 5" Delaware River stone to purchase. After the stone was delivered, I noticed that NONE of the 10 tons that I purchased had any 2" stones present. They were mostly 4-7 inches. I attempted to get some remedy from the store but the personnel I spoke to had none to give me. Basically, they said that this is "just the way it is". They sold me the incorrect product and I have to be satisfied with it. They are unwilling to send me the correct stones or set aside for me. I would like a partial refund for 3 Tons of the purchase or credit for 3 tons of 2" stones.

  Business Response

  Date: 10/09/2024

  **** this is the first the main office for Belvidere is hearing about this complaint.  The vanes of stone we extract change daily so what is seen on Monday may be completely different than what we have on Friday.  Im not sure when ***** saw the sample of our material so I have no idea if only the top looked like what he needed and the rest of the pile was different.  Also, this material was picked up buy ***** if not on his own truck, a trucking company he hired to haul for him.  If the material needed to be size specific the materials should have been looked at before loading.  There is also no way for us to put aside material that are just 2.  If ***** is looking for a refund of 3 tons he will need to reach out to me with the credit card used for the purchase and I will refund the card $122.40.  The quarry is sorry that the stones were not the size he needed.  The material is labeled 2 to 5 for the simple reason that the stones vary in size and do not have equal amounts of each in the mix.  I also have no idea where to respond to this claim online.  Any help with that step would be greatly appreciated.  ***** you can reach out to me with the Card information and I will get you the refund you are looking for. 
  
  *****
  
  ****** C ******** III
  
             Controller
  
  Naceville Materials Group
  
       ******************
  
              Suite 207
  
     **********, *******; 18901
  
  ************************************************
  
         ************  Cell
  
      ************  ext. 111
  
         ************  Fax

  Customer Answer

  Date: 10/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  My apologies for not replying to this in time before I called ***** at Belvidere Sand and Gravel and asked for a refund. 
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,
  
  ***** *******
  

  
  

  Business Response

  Date: 10/15/2024

  Hello ****, attached is a copy of our statement showing the chargeback of $120 to Mr. ******** credit Card.  Mr. ******* owes us $120.00. 
  
  *****
  ****** C ******** III
             Controller
  Naceville Materials Group
       ******************
            Suite 207
     **********, *******; *****

  Customer Answer

  Date: 10/15/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22241561
  
  I had my bank ******* ****** research ALL my accounts and any other intermediate holding accounts that they have and as of today they DID NOT find this first transaction from their company for the $120 amount. 

  I received ONLY the second sending to ******. 

  Have them check on their end where it went to precisely, because I do not have it. 

  I hope this finalizes this matter once and for all. 

  Thanks and regards,
  
  ***** *******
  
  
  
  
  
  
  
  

  
  

  Customer Answer

  Date: 12/12/2024

  This letter is in error.  I was satisfied with resolution.