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Business Profile

Fence Contractors

Heritage Fence Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November 2022 I obtained an estimate for fence work. It appeared satisfactory and I dropped off my deposit. I had a question about a gate on the plans and understood there would be an additional charge for the gate. As it turned out the estimator had misunderstood what I wanted done and came back to do a new estimate. The new estimate was more than 25% higher. ****, the estimator, understood that the first estimate was a misunderstanding and said I could be refunded my deposit. I asked for a refund and had multiple conversations with office staff at Heritage. My last conversations were in mid December and ******** said the check was on the owner's desk to be signed. I have not received a refund.

    Business Response

    Date: 01/22/2023

    In regards to ***************-******* complaint regarding non-payment.  Payment will be mailed out today.  On 12-19-22 my office had discussions with her that a check would be cut and sent but due to the holidays it may be delayed.  It was on my desk waiting for signature.  I have since signed the check.  See below.

     

    Any questions please let me know.

     

    Thank you,

     

    ***********************************

    President

    Office: ************

    Customer Answer

    Date: 02/02/2023

    I received your message today re:  # ********- Heritage Fence Company.  I would like to confirm that the issue has been satisfactorily resolved.

    Sincerely,
    **************************************

Heritage Fence Company is NOT a BBB Accredited Business.

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