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Business Profile

Colleges and Universities

Slippery Rock University of Pennsylvania

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was registered to take a class during term one of the summer session at Slippery Rock University. The class began on May 31st. I have not been feeling well this week and was unable to get any of the assignments completed that were due. Since the class is only one month long and I am already behind, I will be unable to complete all of the assignments on time. I called the college today and asked about how to drop the class and reenroll for term two of the summer session. They told me that I would have to withdraw because the drop date had already passed. I also asked them about a refund for the class and they said that I would only receive 60% back. I don't think this is fair that they only give me 60% back when I have not submitted any assignments for the class. I would like a full refund of the tuition that I paid for this class.

    Business Response

    Date: 07/05/2023

    Issue Resolved

     

    ***** ****** **** * ******************** ***** ********** **** ** **** **** ** *** ****** **** ******************** *** ************* ****** ****************************** ******* *** * ******************** ******** *** *** **** * *** ******* **** *** ******* ******* ************* ********* ********* Hi Tina,

    This is a first for us with a BBB complaint. Please see below from ****** ******. This was resolved for the student with a late drop which would have been approved by the Dean. We follow PASSHE’s refund policy for each term including the summer parts of term. The refund policy is posted and is consistent for every student. Student’s can pursue late drops and adds through academic records and their academic departments as was done in this case.

    Not sure how you go about letting the BBB know that the issue is resolved. Let us know if there are additional questions or concerns.

    Thanks,
    ~John


    John Simon
    Controller
    ******** **** ********** ****** ***** ******** *** ***** ******** ***********


Slippery Rock University of Pennsylvania is NOT a BBB Accredited Business.

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