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Business Profile

Medical Transportation

Jet Response LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Transportation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This bill was for services that were provided to my father ****** ******. My father passed away on 5/02/2024. My father did not have an estate. Since his passing they have sent numerous bills to me threatening collection and now they are threatening my Son who resides in ********. Neither my Son or I had our name on this account.

    Business Response

    Date: 02/11/2025

    Multiple ******** were sent out for the patient ****** ****** to multiple address's, which all came back for returned mail.  The billing sent to ******* ****** was in care of, the bill is still in the name of the patient ****** ******. ******* ****** information was found via ****** trying to find a better address for the patient's ********.

    It is our normal billing practice to continue to send statements/invoices until a payment is received, or we are notified the patient has passed and there is no estate. We have never received any such notification until now.

    This billing has been closed out for the patient and now has a zero balance since we have now been notified that the patient is deceased and there was no estate. 

    Customer Answer

    Date: 02/11/2025



    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** ******

Jet Response LLC is NOT a BBB Accredited Business.

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