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Business Profile

Optician

Formica Optical

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optician.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/02/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I stopped in formica optical to see if they could replace the scratched lens in my glasses. I was told yes, the lens were ordered and on the way. I stopped in when they called to have my lens replaced. I paid. All went well until i got home and noticed the lens was cut wrong and there were imperfections that affected my vision. I called formica optical about this issue and they said to stop in to resolve it. I went into formica optical to have the lens issue fixed or replaced again. They started fixing my lens only to come out and tell me halfway through that my frames may break because of age ( I question this to begin with because i have rayban liteforce frames are meant to last long and bend.) I said ok i will take them with me not fixed instead because i need them for work. Before i could get back i noticed the right lens is completely ruined from what he was trying to do. Because of this i had no choice but to go back because i could not see. This time they told me they can replace my coated lens with a normal basic lens for now, but also said again that the frames may break. After they said the frames may break once more i questioned it, they offered that if the frame breaks they will replace the frame / lens under warranty. I agreed. He replaced the lens but badly damaged my $250 ray ban frames in the process. He stated that he "had to pry out the lens with a screwdriver" - with a laughter. That does not seem like that would be the professional process to me. What was done completely ruined my frames. Scratches, pry marks, and bent frames. I stated i would like the ruined frames replaced under warranty like we talked about. At this point he got very rude towards me. Would not give me my glasses so i could see. I was given a refund of $70 for the coated lens i paid for. I walked in to have my lens replaced and ended up with destroyed $250 ray ban frames and lenses with no coating that is causing me vision issues and headaches.

    Customer Answer

    Date: 08/08/2022

    The business has resolved my issue.

Formica Optical is NOT a BBB Accredited Business.

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