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Business Profile

Heating and Air Conditioning

Moyer Indoor Outdoor
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Moyer Indoor Outdoor's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/24/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want to start off by saying Moyer mailed a flyer to me as a new resident to solicit my business. I don't know why they do that. They don't care about their customers and can't handle the customers they have. I despise oil. I have a $20,000 job I need done at my house and I told Moyer that. You'd think they'd treat me better in hopes of getting the job. Not Moyers.First, I was strong armed into spending $500 on oil I won't need with Moyers' ridiculous minimum. I ordered on a Thursday. I told them I was going to run out of oil. Was told the oil would be there on Monday or Tuesday - five days later, which is ridiculous. Now I'm told Wednesday. This is unacceptable. I want my oil on Monday or Tuesday as was promised to me. I need a manager to call me at ************ to fix this. I will also be reaching out to your CEO. This treatment and these lies are unacceptable.

      Business Response

      Date: 08/01/2024

      In this instance, we took the following steps:


      All of our calls are recorded for quality service. Our CSR Manager pulled the initial call to review it and discuss with the agent who took the call, with the goal of making any necessary adjustments or improvements moving forward.

      A call was placed to the customer after their initial call to place an order. This call was to update the customer. A voicemail message was left.

      Customer called to inquire about order, advised us that they never received the voicemail message. Customer called later that same day to cancel order and receive a refund. Again, on that same day, our manager placed a call to this customer to help with a resolution, and the customer did not call back.

      We replied to this customers ****** ****** Review, which mirrors the report filed with you, letting them know that we always want to receive feedback and that our manager would be contacting them to determine where things got off track. 

      Should this customer return our calls we will do all that we can to bring this transaction to a positive outcome for all parties involved.


      Customer Answer

      Date: 08/01/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 21891939

      I am rejecting this response because:

      You don't leave a customer a "voicemail" to tell them they have to wait three days for hot water heating oil - delaying things further with no explanation - when they tell you they are just about out of oil, as I did advise. You are too big of a company with too many customers and too few employees. The few employees you do have are ignorant and nasty and should not be working with people. For these reasons, as a company, it is clear that you simply don't care and refuse to accept any responsibility at all. And for that reason, I will never do business with you ever again. I would sooner freeze to death than do business with you. Do not email me or send mail to my house. You'll be wasting your time and mine. I have found a company whose service I find to be infinitely better than yours, I am happy with them and you will never be able to get my business away from this company. So there's no reason to try. Let's just cut ties completely now. 




      Regards,

      *****************************








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