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Business Profile

Photo Booth Rental

Phlash Photo Booths, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photo Booth Rental.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Mike F***** and Phlash Photo Booth for an event that I was hosting on 10/8 at the ****** ***** **** Mall in PA. Mike assured me when I spoke with him that he was an honest guy and that the photobooth would be running the entire time except when he needed to switch paper or the like. He stated that he would be there before the event started and would be completely set up for the start of the event. Not only was Mike NOT set up for the start of the event but the photobooth continuously went down and Mike provided NO notification to me about what was happening. I only found out that it continuously went down when I had potential clients come up to me and tell me it wasn't working. While it was not working, my business partner approached Mike and inquired what was happening. He stated that he was having issues with all of his systems. He assured my partner that there would be a refund issued. Mike stayed for the rest of the event but never once told us that the photobooth was back up and running (I assumed he was still trying to work on it) so the entire event we didn't send people to the photobooth. This was the one paid entertainment option we had at our event, so I'm sure you can imagine my disappointment and frustration. I didn't even find out that the photobooth was working again until the end of the event when he asked me if I wanted to take a photo with my team. Of a 5 hour event, I think we had less than 5 families have the opportunity to actually use the photobooth in the short time it was working. I have since tried to contact Mike via email regarding a refund. I have sent two emails that have gone unanswered. My business partner has tried to call Mike numerous times and he has not answered. As you can see from the contract, it is promised that we will receive a refund of $150/hr for time it was down and it was down, to the best of our knowledge, for at least 90% of the 5 hours. I have also added my receipt. I would like a full refund.

Phlash Photo Booths, LLC is NOT a BBB Accredited Business.

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