We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tree Services

Chapman Supply, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I clearly stated that I wanted a heater that was manual and he sold me one that was not. It can not be used in the room because it is a fire hazard. The owner does not care that he sold us a heater that is not manual and was extremely rude .Telling us to call the manufacturer, when we called the manufacturer they told us he has to make good on his sale . They also took time from their schedule to contact this owner . They did not like the fact he sold us the incorrect unit and would not exchange it . They stated he did not want to loose out on the money by exchanging it and that was bad business, they also told us to file a complaint. I am hoping justice can be served and that selling someone a heater that is incorrect and is a hazard, could be able to be exchanged for what we stated at the time of purchase . If he wasn’t educated on what he was selling then he should of called the company and got the correct item for his consumers . He doesn’t care about what he sells nor does he care about his customers . Please help us in this matter , all we want is fair treatment . Thank you so much

    Business Response

    Date: 01/24/2023

    The customer was sold a unit , after long discussions on what type of heater he wanted to use for a room in his house .

    The unit is certified by numerous national gas regulating organizations .  It is basically a vent free gas heater .  The unit is not a fire hazard . The unit has an oxygen depletion system that will shut the unit off if there is a carbon monoxide issue . It’s been on the market for years .  We have sold many of these types of units in my 29 years at this location .

    The other employee he dealt with has been with us for 24 years .

     

    I will not address the insults insinuated by the customer as we don’t go down that road .

     

    And here’s the truth , the unit was purchased on 9/22/2020 .  So this customer has used this item for 28 months and now wants to return it for a refund .  

     

    Please feel free to contact me with any additional questions .

    Customer Answer

    Date: 01/24/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]



     Complaint: ********



    I am rejecting this response because:


    Regards,



    **** ********

Chapman Supply, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.