Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The photo is of my ceiling following Al’s 4th attempt to fix a leak. I hired Al's Roofing to fix my roof after noticing water stains on a bedroom ceiling. They offered me two solutions, $750 to fix the leak or $1,850 to “fix leak and other not properly made areas.” I chose option 2 as I wanted to avoid future leaks and headaches. After Al’s telling me the leak was fixed and cashing my check, I paid $2,460 to replace the damaged ceiling. Fast forward through a couple rain storms, and I noticed water stains in the exact same spot as before, except now it had progressed from water stains to full on water bubbles in the paint. I called Al’s to come out and take another look, and they claimed to have fixed it, yet their 2nd fix ending up causing even more water damage as future rain came. More rain came, and more water bubbles kept occurring my ceiling. I called Al’s to come back a third and fourth time for further attempts to resolve the leak. After the fourth time, I realized Al’s is incapable of fixing the leak, so I had multiple other roofing companies come out to take a look. Both mentioned the attempts to fix the leak, as well as the fixing of the other “not properly made areas,” were done poorly and below their standards. After expressing my severe displeasure with the service provided and the inability to fix the leak, Al’s offered me a lowly compensation of $750 which was the initial quote to fix the leak. Despite my request for a full refund ($1,850) based on the fact the additional work couldn’t be ruled out as having exacerbated the leak as well as not being done to a high standard, Al’s refused to refund the additional amount or damages to the replaced ceiling. After multiple months of dealing with Al’s Roofing, I am $3,560 poorer and have a worse bedroom ceiling than what I started with.

  

  Business Response

  Date: 01/19/2024

  Hi. Here is our original proposal. Was two leaks. Repaired in beginning of summer. One of the leak start leaking in December again. We stop by immediately couples time for repairs. Owner ask for refund.  We refunded for both leaks, even leak only in one spot.