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Business Profile

Lighting Consultant

Light Spectrum Enterprises Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lighting Consultant.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/30/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a light bulb and it stopped working. Reached out directly to the OEM and all he did was play games with emails telling me he shipped me a bulb and never did. Kept saying he shipped the correct thing. Very poor customer service, does not honor warranty and highly unethical practices. I would like a refund

    Business Response

    Date: 07/06/2023

    The replacement was shipped to the customer as promised on 7/3/23 and was delivered on 7/6/23

    **********************

    www.usps.com

    Thank you

    Customer Answer

    Date: 07/09/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    **********************

  • Initial Complaint

    Date:09/25/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #****** 05/09/22 ***********  $26.00 USD Qty: 2 $52.00 USD Subtotal: $52.00 USD Shipping: $9.49 USD Tax: $3.12 USD Grand Total: $64.61 USD Payment method: Braintree (******)Shipping method: **** for $9.49 USD I've used their product for several years with NO problem. All of my purchases of the same product have been though ****** except for the last purchase which was through Light Spectrum's own website. My last purchase was in May 2022. Bought (2) replacement UV bulbs used for an important well water filtration unit. These are the exact same bulbs I've been buying in previous years through their ****** store. BOTH bulbs proved to be DEFECTIVE. The first would NOT lamp. It only strobed intermittently. I reported this to LSE and they immediately replaced BOTH bulbs. Thank you LSE !The second bulb worked as it should, BUT only lasted for (350) hours before burning out. Now I've installed the THIRD bulb and it ONLY lasted around (350) hours. THREE bad bulbs in a row... I'm not happy. These bulbs are required to purified our well water. In 10 years of using this water filter, I have NEVER had a bulb burn out until now. I replace these bulbs every year. LSE warrants this bulb for 1 year/ 9,000 hrs. I wrote to LSE expressing my disappointment and supplied photos of the bulb that burned out showing how the filaments had vaporized. This condition could be the result of a gas leaking bulb. I had the ballast tested to rule out it as a cause of these failures. NO problem was found. It should be noted that this filter ballast unit has always been surge protected. We have been using one of the OLD bulbs that was replaced several years ago and it works fine and has NOT burned out. This shows that the ballast is working as it should and that this new batch of bulbs could be defective. I have tried to contact LSE using email, using their website contact form, and by calling and leaving messages a total of 6 times and have NOT received any return contact.

    Business Response

    Date: 10/12/2022

    Hello, we are shipping you 2 brand new bulbs today.  We manufacture UV lamps for leading OEM names and etc, there are no issues with our products. In-proper installation and handling of the products once it reaches you can cause the lamp to fault out earlier and etc, we always recommend hiring a professional to install the lamps in your air/water sterilization systems.

    Thank you

    Customer Answer

    Date: 10/21/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I have already received the replacement lamps.

    My main reason for filing a complaint was because of the business not responding to correspondence made using their website tool, personal email, and phone call messages left with them.

    Thank you BBB for facilitating this result !

    Regards,

    *************************

  • Initial Complaint

    Date:06/18/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband ordered bulbs from Light Spectrum twice in the past month. He specifically requested the same item twice (***- ******-***). The first time, he thought he made the mistake and didn't look back at his order to check and then ordered it again. But in each instance, they sent us the incorrect bulbs. I have reached out in the businesses preferred method to return the items twice and no response as to how to return. I want my money back (approx. $54 for each order), but they only offer store credit. With this rule, I worry I will never get a response and when I do get a response my only solution is to order again from them, and they will ship the incorrect item.

    Business Response

    Date: 06/27/2022

    Refund of $54 per each order has been issued.

    Customer Answer

    Date: 06/30/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *************************

  • Initial Complaint

    Date:05/25/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 1 UV water disinfecting light tube 17" the end of March. On 04/04/2022 $38.49 was paid to Light Spectrum from me, according to my bank statement. We received a 14" tube. We are in our 80's and not good with computers so I've called many,many times and left several messages. 2 months and no response! I would like to return this 14" tube and get a refund of my $38.49. Thank you for any help you can give us. (On SS and really can't afford to lose this $) Don't know anything about uploads.

    Business Response

    Date: 05/26/2022

    The customer clearly in fact did purchase a 14" product - here is the link to the product page, clearly shows 14" lamp

    https://lightexports.com/second-wind-****-equivalent-uv-lamp-for-**************************

    Refund has been issued to the customer

    Customer Answer

    Date: 05/26/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***************************
    does the company want this tube back?

Light Spectrum Enterprises Inc is NOT a BBB Accredited Business.

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