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Business Profile

Major Appliance Parts

Ralph Messina Appliance Service

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Ralph Messina Appliance Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ralph Messina Appliance Service has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/15/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife called this company because their sticker was on our refrigerator. I assume we had them do work on our unit previously, and we were happy with that repair. Before this company came out, I called the owner because we didn't want to spend a lot for the repair since we had already invested quite a bit over the last few years on this unit. We were going to buy a new refrigerator if the cost was going to be too high. On the call with the owner, I told him I didn't want to spend a lot to fix the refrigerator. I mentioned the unit was making a buzzing noise. He stated it's probably the fan. I asked how much it would cost, and he mentioned that it wouldn't be too bad and provided an estimate. He ONLY mentioned the part price $200, but said nothing about the labor cost, which I assumed would be reasonable. It ended up being roughly $225. He was at our home for about an hour. The total cost was $450, which I felt was excessive. Also, before he started the job, he didn't provide what the cost would be. He said he did, but my wife was adamant that she didn't know the cost until he was done and asked for payment. She was surprised it was that high but paid the bill. I was working upstairs at my home and found out about this bill after the fact. I was livid! I could see an extra hundred or so for labor, but $225 for an hours work is exorbitant. I felt it was a bait and switch. We were told it wouldn't be too much, but the labor was more than the part. I think that is shameful and unfair to us. I would have put that money into a new refrigerator instead of repairing this one, If I had been given a total estimate instead of being provided a part price and being told, "it wouldn't be much" When I complained about the cost of the labor, I received an email that said " sorry your upset, but your wife said okay to it" and "it's fixed, isn't it, not sure what the problem is". The exorbitant price is the problem. We feel a refund of at least $100 would be appropriate.

    Ralph Messina Appliance Service is NOT a BBB Accredited Business.

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