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Business Profile

Monuments

Wertheimer Liberty Monuments

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Monuments.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wertheimer monuments provides tombstones for graves. In April of 2021, my grandfather passed away, and in March and April of 2022, Wertheimer Monuments cashed my grandmother's checks to fully pay for the stone. In the past 18 months since the stone was fully paid for, we have been made promise after promise from Wertheimer, and they have missed every promised delivery and install date, and have still not delivered a tomb stone on my grandfather's grave. In addition to taking advantage of my grandmother and stealing her money, this business is disrespecting her and my deceased grandfather, repeatedly.

  • Initial Complaint

    Date:09/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sept. 6, 2023 Ordered headstone engraving on 6/29/2023 for $1035.00, and was paid for via credit card on that date. Service was not needed as the cemetery was providing in their previously signed contract. Was told by ***************************** a refund would be received in the next month. To date no refund has been applied to my credit card

    Customer Answer

    Date: 10/08/2023

    Doing my own research based on my credit card bill and the listing of the phone number I track down the person involved. The Southampton office no longer exists but the upper Darby cemetery is where I contacted the principal. It was stated that I would receive a letter of apology and half of the amount owed with the balance arriving the end of October. So I am awaiting to see if I receive these checks.

    Customer Answer

    Date: 10/16/2023

    I was able to contact this company through the phone number on my credit card bill, different than my original contact number. Talked with the principal and got a mailed apology with a check for 1/2 of the owed amount with a promise of the balance at the end of the month.

  • Initial Complaint

    Date:02/21/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went into contract with ***************************** of Wertheimer monuments in Feb 2022 for a tombstone for my late father. Paid ********************* a deposit of approx $2900 The turn around time for the monument to be delivered was quoted at 4 Months , it is now a year later and there is still no monument. Have made over 30 calls to *****, maybe got him on the phone three times. He keeps claiming supply issues are holding up this transaction, we are not convinced he ever order the stone from his supplier. Back and May he blamed the cemetery for not having the foundation in place (it is there) , he also made up other "stories" as well In Jan we sent him a certified letter asking for a refund - and have not heard from him

    Business Response

    Date: 03/06/2023

    To whom it concerns, I have spoken to ****** on multiple occasions. I had scheduled this for mid- February. Unfortunately that date was not doable for the sandblast shop. We are prepared to schedule it again for the end of this month. The file and foundation are complete we just have to get it on the setters truck after carving.

  • Initial Complaint

    Date:12/08/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed a contract for a grave stone for my brother's grave at ******** Cemetery on Feb. 15, 2022. At that time sent a check made out to Wertheimer Monuments for the amount of $1,292 and a 2nd check made out to ********* Cemetery for $650. I was informed that it could take more than 6 months to get grave stone. We also signed off on the technical drawings on March 1, 2022. Beginning on July 6th, I started to try and contact the sales person that I dealt with. She emailed me back telling me she retired and gave me the owners contact information. I have emailed him numerious times and called even more. He has never responded to any emails and on a two occassions has responded to my calls. On the last response, he called me on September 29th to tell me the grave stone was in, and now was going to the sand blaster to get the engraving completed. Since then I have attempted to call and email him on November 10th and November 29th. He has failed to respond either time.

    Business Response

    Date: 12/23/2022

    We have had a few challenges with our new sandblast vendor. Various monuments have been delayed unfortunately. We will have this complete by 1/31.Tell us why here...

  • Initial Complaint

    Date:09/20/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My stepdaughter *********************** prepaid this business for a gravestone to mark the burial plot of her mother and my wife *************************. No commitment for completion and delivery date was indicated but with the understanding that we could monitor the work progress and prepare for an unveiling date. This was rescinded with no answer phone calls, no message responces,,nothing. The business refused to commit. We feel this is fraudulent. Please help.

  • Initial Complaint

    Date:07/19/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a monument and paid in full July 2021 for $7000. It’s now July 2022 and I’ve had nothing but lies told to me about why it still isn’t completed. First it was the granite delays, then it was shipping issues, then it was weather related. Next its closing the business for weeks at a time for personal travel or health issues. Then it was sandblasting issues for months. Now its covid. This owner Larry M******** has lied so many times its sad that he is doing any business anywhere. My next step is filing a civil complaint against him and his company. I also did all of this online but did go to his office that was located in a dilapidated cemetery in Upper Darby, PA. It sickens me to know that at a time of grieving he could use as his way to rip me off.

    Customer Answer

    Date: 08/19/2022

    The monument has been completed and installed today. Thank you for the push they needed, I don’t think it would have if I didn’t complain.
    Sharon Alpers

    Sent from my ******

Wertheimer Liberty Monuments is NOT a BBB Accredited Business.

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