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Business Profile

Real Estate

Onyx Management Group, Inc

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 3 Customer Reviews

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Review Details

  • Walt H

    Date: 04/25/2024

    This company is owned and managed by *************************** who is extremely incompetent and ignorant. She lacks knowledge about managing properties and communities. As the owner, she mistreats her customers, behaving as though they were her employees, resorting to bullying and fabricating lies at a level reminiscent of kindergarten. Disgusting individual!

  • Connie H

    Date: 09/14/2023

    I rented a property that Onyx managed for two years and I can only describe their team as INCOMPETENT. I've rented in the Philly market for close to a decade now and Onyx lacks professionalism, quality, and customer service.

    Communication is terrible. Getting a hold of someone on the phone is nearly impossible, email correspondence is sporadic at best. Email responses are barely coherent and questions are rarely fully answered. Scheduling maintenance requests is like pulling teeth. They won't communicate what time and day they have a repair-person coming and will text you 30 mins before they are set to arrive. They do not respect people's time.

    The emergency line is a JOKE. It's a call center they hired that takes messages. No one from Onyx is actually contacted. We had an emergency on a Friday night where we contacted the line and we did not hear back from anyone until Monday. There is no urgency with this team.

    The security deposit refund can only be described as a CASH GRAB. The deductions they provided are highly inflated and some are considered normal wear and tear that cannot be charged back to the tenant. They deducted money from our deposit for damage to a screen door - we literally NEVER used the door during our time there. They did not relent on any of our disputes. It's giving SCAM.

    One of the deciding factors of why we moved was because we did not want to deal with Onyx anymore. If you're a property owner considering Onyx, I would steer clear of them. They do not care about your property and you will lose good tenants because of their incompetence. Prospective tenants - STAY AWAY!!! You don't want the headache.

  • Anthony M.

    Date: 08/17/2022

    Zero stars! Not even a half star. If you rent from this company expect to encounter the same experience you might have seen posted anywhere regarding onyx properties. Management is rude, dismissive, disrespectful and unprofessional. Maintenance requests are disregarded and cancelled most times. Be prepared to have zero to minimal contact with your onsite and overseeing manager. Some tenants appear to be habitual drug abusers, combative and violent. Yet still the remain the least of the concerns. Windows being broken by residents, routine harassment and chemical dependency appear to be common accommodation. Good luck getting resolution with like behaviors or concerns. Onyx Management Group, CLEARLY DOES NOT CARE! AT ALL!!

Onyx Management Group, Inc is NOT a BBB Accredited Business.

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