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Business Profile

Vacuum Cleaners Repair

Electric Vac LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacuum Cleaners Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an ordered (through ***** with this company for 3 vacuum filters and 3 belts back in May of 2023. I did recieve my order but 2 of the vacuum filters were missing. I contacted the seller several times and they gave all kinds of excuses why I didn't get the replacement. At first they said it was sent then changed their message to they didn't have my info I believe just a stall tactic to let the time laspe with ****** money back policy. ( I have all the messages with *****) Finally when the seller stopped answering me I contacted ***** I've filed a complaint with **** and talked with them several times and still nothing from the seller (Electricvac). I don't know why this is such a big problem it's only 2 filters?

    Business Response

    Date: 10/29/2023

    We sincerely apologize for the inconvenience you've experienced with your recent order. We understand how frustrating this situation must be for you, and we are committed to resolving it promptly.

    Rest assured, if you have encountered any issues with your purchase through popular marketplaces like ********************** etc., you are fully covered by their comprehensive Money Back Guarantee policies. We encourage you to reach out to us through the specific marketplace platform where you made the purchase, and our dedicated team will be available to assist you.

    Our team diligently addresses emails every weekday morning (Monday to Friday) and we are dedicated to ensuring that you receive the assistance you need.

    Thank you for your understanding and patience as we work to rectify this situation.

  • Initial Complaint

    Date:08/01/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Eureka SL vacuum bags, what I received was LS style bags for a different vacuum. This was ordered through an internet company *******. When I contacted Electric Vac they said they would send out the correct bags, but did not provide a tracking number. After a few weeks nothing arrived. I contacted them again and they said they would open a dead mail case and send out another package, again no tracking number. Still I received nothing. I tried to contact them again and they did not respond to my inquiry. I contacted ****** and filed a complaint for a refund. ****** contacted me and said Electric Vac agreed to a refund as soon as I return the wrong vacuum bags. No information on how to return. I feel that the company never sent replacement bags (supposedly twice) and is hoping I would just go away. I should not have to pay for return shipping when it was the seller's error.

Electric Vac LLC is NOT a BBB Accredited Business.

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