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Business Profile

Auto Repairs

Glen’s European Auto Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/09/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was solicited *** text to have car serviced or whatever . I opted to have my car cleaned and inspected . They picked car up and dropped it off . I went to car in the morning there was coolant all over ground they were late dropping it off never text when pulled in driveway . Also it was missing charger n sunglasses . I contacted them after I sent pictures they came with tow truck brought it back and all of sudden I have a 1500 bill on top 450 for inspection and cleaned .. I believe they should have changed no labor at all I’m a boat captain my glasses were over 300 . So my only resolve is to return 1100 .

    Business Response

    Date: 01/22/2023

    December 14, 2022
    Dear *** *******:
    We are in receipt of the above referenced complaint filed by *** *****. First, she was not solicited. Our business sent out a text blast asking if anyone needed any work to be done as we were slow. Yes, *** ***** did opt to have her car inspected. Because she opted to have this service done, one of our service writers who lives close to *** ***** offered to pick up her vehicle free of charge and deliver it to her free of charge. This is not our normal policy outside of a 10 mile radius. She said that she was not in a rush as she wasn't looking to put the car on a rail car until the end of November as she was moving to Florida.
    While the vehicle was at our service facility, *** ***** asked if we had access to a detailer. We work with a mobile detail company who was accommodating while the vehicle was at our facility. When the vehicle was completed, photos of the completed vehicle were texted to *** ***** for her approval. She was quite satisfied with the detail via text messages. At that time the vehicle was delivered to her residence. The vehicle was delivered to her residence by the same service writer and was caught in traffic and communicated this to *** ***** and she had conveyed to him that had plans to go out for the evening. This was done so via text. Our service writer had continued to communicate with her while trying to get her vehicle to her residence and was met with resistance. The vehicle was left in her driveway song with the key and invoice and her key on the passenger seat. *** *****'s response via text was why he would not hand her the key and his response was that she had plans to go out.

Glen’s European Auto Repair is NOT a BBB Accredited Business.

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