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Business Profile

Auto Services

Conicelli Toyota of Springfield

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Me and My Husband **************************** buy used car in 4/21/2018 I was told by the Toyota dealer the previous owner has three years warranty, passing on to me. They told me to buy extra 4 years warranty I did and the contract of the ** is said from the day that I purchased the vehicle the ** effective, on4/21/2018 7 years warranty and it will be expired in 4/21/2025 everything is black and white in the paper now the problem is I just finished paying the car last year in 2023 pay early. The car has a problem I take it to the dealer on 7/11/24 They told me that the transmission is out. They asked me do I still have warranty I told him I dont know since I didnt have the paper with me ask them can somebody see in the system if I do have warranty *********** people send me to the office I sit down with somebody who check out in the computer for me and he told me yes you actually have a platinum.** You are more cover because the ** is gonna be expired in 2025 and you only have 84 miles in the car and your ** for 100 to ******* miles you cover, I said OK so he pass it on to the service person . *********** person told me hes gonna order the transmission. OK 15 minutes later on on my way home, I got a call from the dealer told me I wasnt cover so I went back , same person that told me my ** was good and hes gonna be expired in 2025 change his mind he said well the previous owner pass it on to has inspired in 2022 , I purchased the car in ******************************* 2018 car now sitting in my driveway since ,Ive been try them to fix my car when I have everything in a paper saying that my car is cover,I find the real paper since then I went to another location and the other location told us this is the mistake they made when I bought the car. They didnt send the right information to the ** department only information that the department has is my name, but not the update the effective date, they told me only them can change it and they refuse to do that PL HELP Me

    Business Response

    Date: 09/05/2024

     

     

    I meet with ******* and he sister in-law when they came into the Dealership to discuss their concerns about whether or not there was an error when drafting up her Extended Warranty. She explained to me that her car's transmission was bad and she had received a quote of $7,000 to get it repaired, she thought she has coverage in place.  At this time, she had already been into the dealership and meet with our service and finance depts and had been told her warranty had expired.  I pulled the deal from our office to review the contract with her and her sister in-law who did most of the talking due to a language barrier. After some time back and forth we figured out that her warranty was in fact expired. The warranty she purchased was for 7 years or ******* miles which ever came first, starting from the original in-service date of the vehicle which was 5/30/2015, which means her expiration by date would have been 5/30/2022 or ******* miles. I was able to get her quote down from the original $7,000 for the repair to $4,700 but was told by her sister in-law that she was not able to pay that due to financial constraints and that they would hold off for now but appreciated the gesture.

     

    *********************.

     

     

    Customer Answer

    Date: 09/16/2024

    Hi, thank you for reaching out to me but my complaint I didnt have no resort yet. My car still sitting in the driveway and ** still trying to figure out how to get a fake so to answer your question regarding my complaint. I still didnt get no resort yet. Thank you

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