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Business Profile

Gas Station

Tom McGarrigle's Texaco

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Monday, October 2nd, 2023, I took my vehicle to this shop for a Pennsylvania state/emissions inspection. The shop told me I needed four new tires, new brake pads and rotors which would total $1,400. Knowing that I had recently had the rotors replaced, this alerted me. I took my vehicle to get a second opinion. After checking the vehicle, a family member of mine (an ex-mechanic) confirmed that I DID need new tires, but did NOT not need new rotors at all, and the pads should last me another 1000 miles. I replaced the tires for $310. This garage tried to gauge me for close to $1,100 thinking they could tell me anything about my car and I wouldn’t know better. In total, I paid the garage $43 for the “inspection”.

    Business Response

    Date: 10/19/2023

    To whom it may concern:

    I would like to address the complaint filed on October 2nd, 2023, by ****************************

    **** brought her car to us for a Pennsylvania State  inspection.  After inspection of the vehicle, we informed the customer that she would need 4 tires and to replace front brake pads and rotors to pass inspection requirements.

    We recommend replacing front rotors with the brake pads to avoid brake noise and chatter.

    We did give the option of only replacing the brake pads. 

    As for the tires, we quoted her a price on new ***** all season tires.  At the price she stated in her complaint, she must have purchased pre owned tires, which we do not offer here at ************ Automotive.

    Please feel free to contact the office if you have any other questions or concerns.

    I would also like to mention that our shop has an impeccable reputation and has been serving the Springfield community for over 43 years.  Our reviews speak for themselves, we give outstanding service!!!!

    Respectfully,

    Thomas McGarrigle

    President, owner of McGarrigle's Automotive

    ************ cell

    Customer Answer

    Date: 10/24/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because:
    There was no indication that any of this work was optional. My vehicle did not not need rear brake pads or rotors which was confirmed by two other mechanics. 

    Regards,

    ***************************

    Business Response

    Date: 10/27/2023

    The "optional" work was replacing the rotors.  The brake pads were at 2/32 at the time of inspection, which fails.

    Again, as I stated in my previous response, we have a very good reputation, you can look at our outstanding reviews.  We have no reason to lie to our customers. 

    We are a very busy, well known, and well liked business. 

Tom McGarrigle's Texaco is NOT a BBB Accredited Business.

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