We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Union

Mountain Laurel F.C.U.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    •4/10/23 i talked to Moutain laurel also on 4/13/23 the issue was brought to companies attention
    after a call from Saint Marys branch
    •i have an Auto loan through Mountain Laurel Credit Union, i listed my 2018 Nissan Altima SR
    on ACV auction site. Upon getting an offer i was asked by the company to call Mountain Laurel
    and get my 10 day payoff. I called the bank on 4/10/23, i was told the 10 day payoff was
    $11,051.60. The check was cut and sent for $11,051.60. I got a call from the Saint Marys branch
    saying there was Additional Fees not mentioned to which i was not notifed about before the
    company cut and sent the check to the Credit union at the address listed above. Therefore they
    will not turn over the title for ACV due to these hidden/additional fees. I also add that i called the
    West branch of Mountain Laurel at ************* and was given a 10 Day payoff of
    $11,058.12.
    •I feel when somebody calls and asks for a 10 day payoff it should be included in the total given
    at that time. The check has been sent for the payoff to Mountain Laurel at 1513 Pennsylvania
    Ave,E Warren PA 16365. I strongly feel that i should not be penalized for these additional fees
    that were not brought up by either branch of my Credit Union

    Business Response

    Date: 05/01/2023

    We have researched this complaint. The loan payoff was provided without the additional fees that the member was made aware of through letters and notifications at the time of collection process due to delinquency and repossession process.  When the payoff for the auto loan was received the title was forwarded to the dealership.  A notice was then sent to member to provide the balance of the fees owed.

Mountain Laurel F.C.U. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.