Reviews

Review Details

• Review fromMorgan W

  Date: 05/29/2024

  1 star
  Shortly after we bought our townhome Paradigm took over managing our community. As soon as the transition between property management companies happened we saw the community begin to deteriorate. The only time they perform maintenance in the outdoor spaces is when it is specifically requested. They have never once sprayed the outside of the complex for bugs and pests. I have requested that our place be sprayed on more than one occasion and even sent photos of the bugs outside of our door and I am still trying to get it done. Recently I asked for the community budget, as a property owner I have the right to it. They sent over the budget for the 2023 and there was a startling discrepancy. The maintenance budget listed for Common repairs for 2023 was $9,775 and at the year end the actual amount spent from this budget was only $759.90. It also shows a budget reserve of over $38,000 which is shocking since there have been no updates or common maintenance to the outside of the community since we moved in back in March of 2022.

• Review fromDaniel N

  Date: 05/15/2024

  1 star
  On a professional level, I find it unacceptable that ******* waited nearly half a year to inform me that this balance had grown to this extent. I had made multiple contacts with ******* concerning my worries about my father's declining health and whether or not payments were going through. To deny me this information has put undue financial stress on a tenant.On a personal level, I was astonished to discover that ******* lied to my face. She claimed she had already filed with the court and so the date for payment could not be postponed. That's almost ironic, considering ******* said that I "legally threatened her." Asking questions, even if informed by advice of law students that are living nearby, is not a legal threat. But claiming you filed charges on someone definitely is. Luckily, ***** had the integrity to put my mind at ease.Further, it was disrespectful when ******* explained that she did not inform me of the balance due because she "assumed I didn't pay towards rent." That's quite a charge against my character as a 34-year-old living with my elderly parents. I suppose she guessed I was a freeloader. Is that part of the job as landlord, to admonish my character? What about the nearly two-minute stare down when ******* wanted to "see my eyes behind the sunglasses"?How about the time when I first was informed, and ******* told me that if I made a payment of $100 the eviction could be delayed without any further guidance for a schedule of payments? What was the point of that? And then, some time passes, after I make more in-good-faith payments, I find the same notice on my door again. I went to ******* and asked her, "What's going on?""I don't know what you mean. I'm just doing my job."The lack of self-awareness could freeze magma when she takes a break from our conversation about the fate of my family---possibly going homeless!---to talk to her daughter on the phone and then complain to me how it's so hard taking care of so many kids in this economy.