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Business Profile

Food and Beverage Services

Champs Sports Bar & Grill

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food and Beverage Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We (party of 7 with 3 kids) were looking for a place to have a drink and visit with a local family member. We let the manager know we just wanted to sit on the patio and have drinks, no food. There is a ****** right beside them. We ordered our drinks and looked at the dessert menu for the kids. They really wanted ice cream so they walked over and got an ice cream cone to eat outside while we all drank. I ordered the kids sodas as not to take away from their business. The manager came out and demanded my children leave and kicked us out saying he doesn't work for ****** and he could have sat paying customers at the table we were at. When I told him we were paying customers he told me drinks weren't good enough to be considered a customer because we didn't eat. He said he could have set a table of 8 at that table that ate food. Mind you the place was basically empty. Then he paraded me through the restaurant looking for my waiter demanding I pay for the drinks we couldn't even drink. I was waiting to pay and he told the waiter to "make sure I paid my bill" as the rest of our party walked out. When I addressed his behavior he chose to yell at me some more and tell me I wasn't a paying customer. His behavior was unacceptable and this was not a reason to kick a family out of your patio that paid for items. He caused a huge scene. When I've called to try to resolve with GM I'm told he isn't in and they don't know when he will be in.

Champs Sports Bar & Grill is NOT a BBB Accredited Business.

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