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Business Profile

Gas Station

Graham's Service Center Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/07/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have used Graham's Exxon many times before and service is great sometimes, bad at others, so it can be a tossup. But I recently had them do a tow and sometimes it just seems like they just want to get out of doing work. I paid $100 for them to tow my car 2 blocks away. I don't mind paying their rate but please do it correctly. The guy put the car all the way towards one side of the spot so I asked him if he could put it one foot over, to which he put it inches away from a monster truck. I realize he had some problems with getting it moved around, but he could have driven around the lot easily and just done it again. But instead he said sorry, it'll have to do and left my car literally inches away from a truck that took up their entire spot. I can't legally drive my car because it has to pass inspection. So I was left stranded by them. Most likely it will either be towed or I will be asked to tow it again. My $100 was a complete waste, because if I'm just going to have to do it again, then why am I paying them in the first place. Again, sometimes these guys do good work, but other times they could use an attitude adjustment and it would be nice they would give you what you paid for.

    Business Response

    Date: 11/29/2022

    customer was contacted via email on November 15th.
    With the following statement:

    "Good Day ******
    My name is Kori J*********** and I am reaching out to you regarding your complaint through the BBB on 11/7/2022 with Graham's Exxon.

    We are sorry to hear you had a less than pleasant experience with the tow of your vehicle.
    If you would like to contact Larry J*********** the Manager of towing. Larry would be happy to assist you with future tow's and provide you with a better experience.

    Please call Larry at ************ ** ************ at your convenience.
    Best regards,
    Kori"

    Larry J*********** also called ***** ********* ** ***** ******** and left a message on November 15th.
    Since then ***** has contacted Larry and discussed her experience. Where we have addressed the situation.
    Upon this conversation ***** has asked that we tow her vehicle again.
    Which we have successfully completed for her.

    Best regards.
    Kori

    Customer Answer

    Date: 11/30/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 

    Regards,

    ***** *********

Graham's Service Center Inc is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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