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Business Profile

Hobby Supplies

Majin Hobby

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hobby Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    placed order 30 MAR 2023
    Order did not ship till 13 APR 2023
    Arrived 18 APR 2023

    Paid $51.28 for order.
    Confirmation receipt stated that ALL items I ordered were being shipped. ( I do have a copy of this )
    Paper receipt that arrived stated in hand writing that 3 of the items I ordered were "Out of Stock" Their website currently shows the specific items marked as out of stock , ARE showing In stock.

    I've written to the email provided.. asking why and where my refund is... which would be $17.41 for the 3 items that were Not delivered.

    I have copies of all 3 of the electronic receipts and would be happy to share them with you. which I will

    MY Dispute is that they lied and since have refused communications and have NOT refunded my money.
    They knowingly lied about shipping product and took money for product they say is out of stock without giving an immediate refund. the receipts I've provided will show this

    I tried to resolve this issue before contacting the BBB.. I've had 0 communications from Zach E****** or MajinHobby.
    Order ID # ***** Tracking # **************************  any other information should be seen on the documents I've added.

    I've added 2 photos from the MajinHobby website.. shows that the items in question are still infact listed as In Stock. with time stamp / dated


    P.S. I have tried to upload PROOF... and every time it claims an error if I attach doc proof.. SOO I'd like some one to directly contact me so I can forward the Photos of Proof or I'll just send them to the Direct BBB email..

    Customer Answer

    Date: 04/21/2023

    I sent the files to Miss Folino as she requested.

Majin Hobby is NOT a BBB Accredited Business.

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