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Business Profile

Security Systems

Vigilant Security Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/15/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am the president of a non-profit museum in Snow Shoe, PA. Vigilant Security Inc. was in charge of our fire detection system along with security (though the board of directors moved to discontinue security surveillance). In January we discovered our smoke detectors were not functioning and i called Vigilant who claimed to have put in a work order. Months went by and two other phone calls later in June their service people finally came. However they were informed we would not pay the service call because our facility had no fire detection system for six months. Once the service call was complete we discovered they had used batteries we purchased and charged us for those and the whole service call amount. After being irritated about these problems the board agreed to inform Larry M**** (salesman at Vigilant) that we were going to find someone else, which we did. Not one person from Vigilant informed us of buying out our contract for the rest of the year, pay several months of fire protection even though it was not functioning, and pay the service charge which was conveyed to the salesman we would not be paying since we had no services for six months.

Vigilant Security Inc is NOT a BBB Accredited Business.

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