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Business Profile

Commercial Tire Services

Official 9th Street Wheels & Tires

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Tire Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/05/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a set of 4 ********** tires from a shop by February 9th and one of them I noticed has a crack on the outside of the tread. No air is being lost and I’ve talked to my brother who’s a mechanic and he said when the tire was rethreaded it probably didn’t cut right and produced a defect. The shop is putting the blame on me and says it looks like pot hole damage I’ve shown another mechanic and he has said the same thing it being a defect

    Business Response

    Date: 04/17/2023

    Dear *****************************,

    I received your notification of the above referenced complaint. **. ********** is a current customer who we have had no complaint or made aware of any dissatisfaction from.
    We sold him a set of four ********** tires. He returned with a tire that was damaged. We put the claim through to our wholesale distributor and was able to issue **. ********** credit of a new tire replacement.
    **. ********** is only responsible for the installation of the tire. He expressed to us that he was satisfied with the course of action. After receiving this notice we contacted **. ********** to review his experience and he stated he did not make the claim and that it was his father who contacted the BBB and complained. If you have any questions or concerns please contact me directly, we would like this resolved as soon as possible.

    Customer Answer

    Date: 04/17/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***************************************

Official 9th Street Wheels & Tires is NOT a BBB Accredited Business.

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