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Business Profile

Funeral Homes

Bensing-Thomas Funeral Home, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/23/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter's father died on 8/25/24 and we met with ******** ******* to sign the cremation documents. I ordered a dog tag necklace with his fingerprint/inscription. I paid using debit card $148.00. I was informed could take 5-7 weeks, I provided ******** our home address requesting a tracking number be sent to me by text when the order was placed. On 9/28/24, I called ******** inquiring the status of the order and ******** reiterated the 5-7 week time frame (implying the order had been placed). Timeline (condensed):*8/27/24: Placed order for dog tag w/fingerprint in-person with ******** *******, paid using my debit card *9/28/24: Called K ******* to follow up , requested name/number for company making the item.*10/01/24: Spoke with ***** at *****************. No order had been placed. ***** called ********, order finally placed on 10/1 as a 5-7 day rush *10/01/24 ******** ******* sent text proof of inscription; approved and sent back same day *10/10/24: Called ***** to follow up. Was informed order sent on 10/3/24 & delivered to funeral home on 10/7/24 *10/15/24: No tracking information from ******** *******, called stated sent a text with the information to *****, ***** checked her phone, no text from ********. ******** stated she was at the courthouse she would have to call me back *10/16/24: Called ******** requesting tracking info, she was driving will send to me text that day. I sent her a text as she requested so she would have my number *10/17/24: My daughter attempted to contact ******** ******* on her private cell as well as the business number. ******** did not answer. Leaving a voicemail on either line was not an option. Keeping in mind that this is a funeral home that is open 24 hours a day.*10/17/24: My daughter sent ******** a text requesting the information as this is the number ******** has been communicating via text through with my daughter. *As of today, 10/23 - item not received, no tracking info received.

    Customer Answer

    Date: 10/29/2024

    The issue has been resolved.  Bensing Thomas funeral home sent tracking information and outstanding item was received by me on Sunday 10/27.  Thank you for your help with this matter.

Bensing-Thomas Funeral Home, Inc. is NOT a BBB Accredited Business.

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