Complaints

This profile includes complaints for Abeloff Auto Group Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Abeloff Auto Group Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Abeloff Auto Group Inc.

  1167N N 9th St Stroudsburg, PA 18360-1101

• 

  Abeloff Auto Group Inc.

  3259 Route 611 Bartonsville, PA 18321-7810

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used car it was from ****** it was from another dealer but it ran great for the first year and a half of me owning the car. The car died in December of 2020 and it has been to two different ****** Dealers and a private mechanic who cant figure out the problem. It first went to ***** ****** and the told us that it was the cam and the crank sensors that needed to be replaced that they where the problem. We brought the car home replaced them the car did the same thing. In July of 2022 the car went up to AbleOff for the same problem it doesn't run in temperatures below 70 degrees, they told me to put a new engine in my car because they couldn't figure out the problem. They just did diagnosis on the car and told me everything else that was wrong with it and not what I wanted .The car then went to a private mechanic he told us it was the timing chain. then in January of 2023 I was talking to corporate trying to get them involved with helping me fix the car so it went back up to AbleOff so the could do proper diagnosis of the car. Corporate would not get involved because someone from AbleOff told them there was an after market exhaust on the car. In February 2023 the car was on its way up to AbleOff to get the computer flashed and it went into limp mode and we had to pull over and have it towed the rest of the way. They have had my car since, they have put a fuel pump in which had not been the problem and they are charging me for which is like $900.00. They wanted to replace the injectors but hey deiced it wasn't that. Now they think is electrical or the ECM which it went up for in the first place. They are suppose to call me with updates they don't. I was in a car accident in January and totaled my boyfriends van the only running vehicle that I had that I could drive. They knew when I was going to lose my rental and they where supposed to have a loaner for me because of this, I still have yet to see one. There is more to this feel free to call or text.

• Initial Complaint

  Date:03/16/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/27/22 I leased a 2022 ****** ********** from Abeloff ****** in Bartonsville,PA . On 07/08/22 I called to ask if someone may have damaged my drivers side bumper as it was pushing out a bit. I was told that there were no accidents shown on vehicle. I was told that it may be a clip that is missing after I sent them pictures of what the bumper looked like. I then took my car to ****** in Orlando Florida as I was on vacation there at the time I noticed the bumper. They told me that it had to be from damage as they tried to put the clips in the bumper and it still would not stay. I then contacted Abeloff ****** about what was told to me. They said that because I didn’t purchase the car from the ****** in Orlando that they didn’t want to fix it for free basically. That if I was near by they would fix it for me. That’s the first issue with the car . Next issue I have is when I leased the car I was told there was no APR on the car as it is a lease. I have been wondering why my lease payment is so high and can’t seem to figure it out. I contacted ****** Finance 03/16/23 to inquire about the APR on the lease. I was told that there is an APR on the lease and that it looked as if it was 49 but was also told that did not sound accurate. As Abeloff ****** did not send in the APR information for the lease. I contacted Abeloff ****** to ask what the APR was and was told that there is none once again . So I told whoever the manager was that there is and in fact I already contacted ****** finance before contacting you about the APR. I was told that there is a money factor that translates to an APR an that was 0049 . So I said what is that converted to as an APR I was told 9.9 % . I in tern said I was an active duty soldier and the most APR should be is 6 % . I was then told it was not an APR once again because I am not financing the car. I am leasing it. My question is on my credit report it shows the total amount I am financing for the whole vehicle not just the lease amount.

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Nissan ***** yesterday and the same day returned with it because it is too small. I traded in a 2021 *********** and wanted to downsize. I went back that same day with the Nissan ***** and they told me that they would get back to me in the morning. I went back myself, and told that the sales manager from yesterday is off. I told them okay, I would like to get into a *****, I am not looking to get my money back, actually I am going to spend more money. So with that, ****, told me okay, well now the Nissan has depreciated and so I will owe the depreciation value. Seriously, the Nissan remained on your lot the entire night and morning, in a matter of fact, it is still there on their lot. From the same day, I had returned the car back to their lot and had my husband pick me up. I returned the car before even 530pm and it has remained there and they can't get me into a ***** because the **** has depreciated???!!!

  Business Response

  Date: 02/09/2023

  We are very pleased that we were able to work with ****************** and get her into a vehicle that was better suited to her needs.  To the best of our knowledge this issue has been resolved and the customer is happy with the outcome.

  Customer Answer

  Date: 02/09/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:01/02/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a used 2018 Nissan ***** from this dealership, only to find out after buying it the shortblock was replaced by the same dealership, and wasn't disclosed to me! This is a common practice according to management which i find unacceptable! Only reason why i found out about the engine being replaced was after driving the truck for a couple of days an engine oil smell or fluid of some kind became apparent. Made the appointment to get the truck checked out and that's when **** the service manager told me about the short block being replaced much to my surprise! If given the "option" before i bought the truck, was told by the numerous sales staff i dealt with that the engine was replaced, i wouldnt have made the purchase! This is a (Buyer Beware) of practices made by this dealership on my personal experience!

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car was towed to Abeloff on 12/05/2022. I was quoted $1300. for parts & labor for the front catalytic convertor. They then charged me $600. for mass air-flow sensor. Now they are charging $1300. for lower catalytic convertor. They did not properly diagnosed the car for the issues that I as experiencing with the car. I was informed that the car still had no power, after they replaced the front catalytic convertor. I showed up at the Dealer to test the car & noticed the car had no power than when I brought it in & not drivable around their lot. Now the car is making loud noises, which were not present when the car taken in. My car was drivable on flat land pushing up to 60-80 mph, but not able to drive up inclines. Not to cause any more damage, the car was towed. Dealer claims that his calls were not being answered, all week by me, yet he was able to text messages which I received.