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Business Profile

New Car Dealers

Major Hyundai Of Stroudsburg, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/30/2024 my wife and I went into ***** Hyundai to purchase a 2021 Jeep Grand Cherokee Laredo for approximately $33,000. We noticed that the service 4wd light was on and the dealership promised they would take care of the problem. On 12/31/2024 we purchased and we picked up the vehicle. While driving the vehicle home within 30 minutes the service 4wd light comes on and it had difficulty shifting.I returned the vehicle and they currently have it.

  • Initial Complaint

    Date:08/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive replaced the catalytic converter two times , the check engine light is on so it says I need another catalytic converter, that was in June 2024. The car was at the shop yesterday, needs catalytic converter and oil is pooling all throughout the car , fumes from the exhaust are coming back into the car which makes me physically ill. The engine revs and then will slow down by itself and I am being told that even though I leased it brand new and then bought it out with me being the only owner - they cannot help me bc I am a little over the ******* mile ****

  • Initial Complaint

    Date:11/29/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Hyundai ****** from Major Hyundai on October 21, 2021. The vehicle was purchased with 58,716 miles. On March 4, 2022 the vehicle was brought in for an oil change and expectation. On April 25,2022 the vehicle was rolled to their location because an engine light issue. Major Hyundai replaced the knock sensor. In October of 2022 the vehicle was again rolled to Major Hyundai because the engine light issue again and the vehicle was jerking. After expectation I was told I needed a new engine. I was informed I was responsible for 49 percent for the repairs. I was appalled because I’ve only driven the car for 13,000 miles. I was advised to contact their corporate office to discuss getting the repairs covered in full at Major Hyundai. I called and waited almost 3 weeks for the corporates office to respond. I was advised by them to file a complaint. The repairs and job is 6,500.00. As a good will gesture they are willing to cover 60 percent. This is not a good will gesture. It’s apparent that this vehicle is a lemon. I’m seeking 109 percent coverage for repairs. This has been an inconvenience for almost 2 months, monetarily since I m still paying a car payment, insurance and finding rides to to work. I also need to add that wen the vehicle was purchased I paid above blue ***** price because of the pandemic.

Major Hyundai Of Stroudsburg, Inc. is NOT a BBB Accredited Business.

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