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Business Profile

Pharmacy

Custom Care Pharmacy

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 20,2022 at 9:08am my son purchased a pair of crutches for a friend. The friend was unable to use them due to balance issues she has. (The balance issues caused the injury requiring the crutches.) He could not find the receipt & told me that with out it he could only get a store credit. He did not want a store credit because he does not shop there regularly. He continued to look for the receipt. On February 1, 2023 the crutches were still in the car. I asked him if I could take them back & get the store credit. I told him that it was better than nothing. I stopped at the store about 12:15pm. I explained that the person the crutches were bought for could not use them & could I return them. I informed the employee that I did not have a receipt. She asked to look at the price tag. She then told me that they were "old". She said that they were from 2019. I said that I knew for a fact that they were bought just before Christmas. She then asked if my son was a regular customer. I said no. She said that they were old & she could not help me. On February 3, 2023 I realized that the purchase would be on my son's bank statement. I stopped down again at the store around 10:00am. I explained to the employee waiting on me that I did not have a receipt but that I had the bank statement showing the purchase. The lady that spoke to me on the 1st was there & asked to see the crutches. She said that they were used & they could not be returned. I mentioned that my son was told that he could at least get a store credit. The employee who said that they where old & used told me she was the store manager & that no one would have told him that. To summarize, my son was sold merchandise that was three years old & when we tried to return it that was the reason given for not taking them back. Any merchandise that sits around for three years is going to look old & used. They did not say that they had a no return policy, a time limit for returns or only for regular customers.

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