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Business Profile

Spa

Deja Do Cosmetics

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid in advance for a brow service and she never showed or returned my calls or ******** messages. Never refunded me. I paid $150 on cash app to someone she said was an assistant of hers

  • Initial Complaint

    Date:10/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 27, 2022 $275 is what I paid to have permanent eyeliner. So I showed what I wanted and then she marked out my right eye. I agreed to it and she tattooed it and it looked perfect so I commented to the same on my left eye. Which is awful and looks like a small child performed the permanent cosmetics on that side. I would like my money back to because to have it corrected will be 550$.

    Business Response

    Date: 12/07/2022

    We are writing in regards to complaint ********. Our client cancelled her follow up appointment with us and requested a refund. We have a strict no refund policy (we are a permanent cosmetics office and cannot take back any product or time spent with clients) however, clients are given the opportunity to schedule a complimentary follow up to address any concerns. This is the appointment our client cancelled after already being scheduled, with no time to rebook that time slot resulting in loss of income. Please feel free to contact myself if any additional information is needed.

    Tina P******
    Deja Do Cosmetics
    ###-###-####
    700 N. Front St. 
    Sunbury, PA 17801 

Deja Do Cosmetics is NOT a BBB Accredited Business.

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