We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Construction Services

Hickey Contracting
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Original Roof (Shingle for portion,. rolled roof for a small section) installation 2012.
    Issues starting within 2 years. First issue was a rolled down roof was installed that did not stick. Had them come back to repair..
    Year 4 Roof shingles started to slide. Had a company come out that advised the roof was installed incorrectly. Improper nailing. Had Hickey come back to repair it. They arrived and asked who installed it. They did. So they repaired the roof and charged me $200 to fix the shingles. Every year since then, shingles have continued to slide. I have had multiple repairs done to the shingles. I have been patient with Joe, the job foreman. As he and I have tried to work out a solution. Having not heard from him for the last year, I have now resorted to filing a complain with the BBB hoping to get resolution.

    Business Response

    Date: 05/25/2023

    To whom it may concern,
         In response to the mentioned complaint regarding ** **** ******* We have been in contact with the customer over the last 5 years or more regarding issues he has had with the quality of the work as well as the quality of the product.  Each time ** ****** has contacted us regarding issues we have always responded and made appropriate repairs to the roof as needed.  We recently had an arrangement in the works to install a new roof for ** ****** and we are hoping to fulfill that arrangement as soon as possible.  We did not offer a warranty for the work at the date of completion for the original work,  however we have been very responsive to his problems with shingles failing and various repairs.  
    Thank you,
    Hickey

  • Initial Complaint

    Date:08/09/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December 2021, Hickey roofing & Construction installed a new roof with attic vent fan at our home. The fan has never worked. In April 2022 we contacted them about it and they come to see it, confirmed that it was either broken when they installed it or it was installed incorrectly. They offered to replace it.

    Since then they haven’t set a time after numerous calls, texts and emails about the project. Without prompting said “we aren’t blowing you off…” and Suggested that my husband should replace it himself.

    Comparable work is being estimated at almost $1k for a fan that cost ~$200. We paid for a faulty fan and bad work and they are not taking responsibility for it.

    We would like them to refund the cost of the original fan and cover the cost of having another contractor replace it.

    Business Response

    Date: 10/05/2022

    We have since responded to and resolved the issue presented by the client. We went back to replace and fix every item she presented. It did take time because we had to go back out to the property multiple times for what we believed was a faulty fan/vent, but it turned out the electricity was not properly wired to the vent. This complaint was filed Aug 1st and the issues with the client were resolved Aug 12th. She confirmed via text everything was working and functioning properly. 

    Customer Answer

    Date: 10/11/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ***** **********

Hickey Contracting is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.