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Business Profile

Brick Pizza Ovens

Luigi's Brick Oven Pizzeria

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Brick Pizza Ovens.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 08/01/2024 I went online to order from Luigis I put in the zip code it said they don't deliver to my area, so I called, the girl that answered my call said they did and that she could take my order. I ordered 1 large Sicilian pan pizza menu online said ***** (receipt - *****), 2- 2 liter drinks 7.20,*************** 5.40 online (receipt - 6.24) Delivery fee 4.00 online states free delivery surcharge 4.00. Cash ***** non-cash ***** I called for explanation girl hung up on me. I waited and called back a manager answered the phone. I explain to him my issue with the bill. He said they charge more because the girl is now taking my order. I explained that I was unable to order from online, he continued to make excuses. I stated that they have to give people the choice if they are charging to use a card to tell them they are being charged. If you are placing your order on the phone to someone doing their job that it will cost more, again they should make customers aware of all the extra charges and don't say free delivery if it's not, and tell their customer that they will be getting a surcharge. My bill should have been ***** with tax. Not *****. This is unfair, I hope there will be something done.Thank you for your time I look forward to hearing back from you.******

    Business Response

    Date: 08/28/2024

    ************************* , let it be known that if customer orders on line there would be no surcharge. However, if custemer calls  pizzeria theres a $ 4.00. Regarding the difference in prices, my menu has correct prices. There are second party like ******, slice, door dash etc that might have difference of pricing due to lack of updating which is behind my control. The customer was not satisfied its not something that my establishment was responsible. I dont believe I owe the customer any amount due. If she things my prices are too high, then dont order from my establishment. Thank you , sincerely  ************************* proud owner of Luigis brick oven pizzeria .doing the right thing since 1983

    Customer Answer

    Date: 08/31/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 22081628

    I am rejecting this response because:I tried to order online.it said they didn't deliver in my area. I called girl said they did and she could take my order. She should have told me at that point that I would have been charged more for each item I purchased,added surcharge,delivery charge,extra for using my debit card. Total extra I paid was over ***** to my order. I forgot to mention in my first complaint my pizza lacked cheese. 


    Regards,

    *********************








Luigi's Brick Oven Pizzeria is NOT a BBB Accredited Business.

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